What are the responsibilities and job description for the IT Service Center Analyst position at Agility Partners?
Agility Partners is seeking a qualified IT Service Center Analyst to fill an open position with one of our clients. This role offers an exciting opportunity to work at the intersection of technology and customer service, providing critical IT support to end users. The ideal candidate will serve as a key liaison between customers and IT, resolving technical issues and ensuring a seamless user experience. This is a great opportunity for someone passionate about problem-solving and delivering top-tier technical support.
Responsibilities:
- Provide professional technical support, resolving customer inquiries in line with service level objectives.
- Address system procedures, online transactions, and downtime procedures while ensuring an excellent user experience.
- Partner with end users to align business requirements with technology solutions.
- Fully document all support cases in call-tracking software and escalate when necessary.
The Ideal Candidate:
- Minimum of 2 years of experience in a Global IT Service Desk or End-User Support role.
- Proficient in Microsoft technologies, including O365, MS Teams, and OneDrive.
- Strong problem-solving and analytical skills with excellent English communication abilities.
- Experience with IT Service Management tools such as ServiceNow or BCM Remedy is preferred.
- Holds applicable technical certifications (preferred but not required).
- Ability to work independently or in a team setting while delivering exceptional customer service.
- Open to flexible scheduling and has a reliable internet connection (minimum 15 Mbps) for remote work.
Reasons to Love It:
- Opportunity to work in a dynamic IT environment with exposure to diverse technical challenges.
- Collaborative and supportive team culture with professional growth opportunities.
- Remote work flexibility with a chance to support global end users.
