What are the responsibilities and job description for the Service Desk Analyst position at Agility Partners?
Agility Partners is seeking a qualified Service Desk Technician to fill an open position with one of our banking clients. This is an exciting opportunity to provide technical support in a high-volume service environment while building strong relationships with colleagues. The role involves troubleshooting computer systems, hardware, and software issues, responding to queries, and ensuring timely and accurate problem resolution. Ideal candidates will have strong communication skills and a passion for delivering exceptional customer service in a dynamic and collaborative setting.
Responsibilities:
Provide technical support for hardware, software, and system issues via phone, email, and in person.
Deliver outstanding customer service by quickly resolving technical inquiries.
Document and maintain accurate records of support interactions in the system.
Collaborate with internal teams to enhance service desk processes and drive improvements.
Qualifications:
Excellent written and verbal communication skills.
1 years of IT support, customer service, or call center experience (including internships or academic projects).
Associate’s degree or equivalent experience.
Ability to work flexible hours, including evenings and some weekends.
Preferred: Familiarity with Windows 11, Mobile Device Support (Android/iOS), Intune, Microsoft Authenticator, and Bomgar Remote application.
Preferred: Networking certifications (A , Network ), HDI certifications, and previous experience in a banking environment.
