Senior Service Technician I

Job Description

Job Description

Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable. This work is our passion and our responsibility : our mission is to make businesses more productive and people's lives more fulfilling.

About The Role :

The Senior Service Technician will support the execution of Agility's humanoid robot service strategy at our new RoboFab factory in Salem, OR. The candidate will develop, implement, and continuously improve processes and procedures for robot repair and refurbishment. These efforts will support both internal and external customers, as well as business objectives.

About The Work :

Support the service operations for all robots, including troubleshooting and repairing both robots and their peripherals.

Support compliance with all customer Service Level Agreements (SLAs)

Support cross-functional teams to perform root cause analyses and other projects

Gather metrics to assess the quality of products and assist in process improvements

Assist in the creation, implementation, and maintenance of cross-functional training, work instructions development using, and procedures to ensure consistency with customer needs, company goals, and industry best practices

Identify and communicate resource needs and gaps for successful service delivery

Continually assess service performance levels and take timely action to remove performance barriers and reinforce procedures, policies, and guidelines

Work with the operations engineering and production teams to develop and manage preventative and predictive maintenance schedules, part consumption and repair order tracking

Proactively report emergent issues and service team needs

Support operations engineering and production with testing and performance management

About You :

High School diploma or GED; 2-year technical degree or military equivalent preferred

3-5 years electro-mechanical systems troubleshooting and repair; mechatronics troubleshooting and repair preferred; root cause analysis strongly desired

Excellent hand and power tool skills, strong mechanical aptitude with ability to interpret technical documents; electronics skills a strong plus

Ability to provide clear written and verbal detailed updates and reports to management

Able to work both independently and collaboratively in a factory environment

Excellent analytical, verbal, written, and interpersonal communication skills

Strong computer skills and proficient using Google sheets / docs and / or MS excel / word and able to quickly learn new software applications

Ability to perform standard work instructions and SOPs with high accuracy

Able to lift up to 50 lbs, have excellent manual dexterity and visual acuity

Ability to work overtime Mon-Fri, and as required on weekends (not typical)

Bonus Points :

Technical associates degree or equivalent military training

Providing technical assembly or repair services to autonomous robotic systems

Experience with MES, ERP systems; VKS, Infor, Jira and / or Confluence a plus

Experience with project improvement methodologies

Proficiency using Google Suite and the Linux Operating System a strong plus

Experience supporting high volume manufacturing in a factory

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as this is subject to change at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give such instructions or assignments.

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee routinely is required to sit; talk and hear; use hands to touch, feel, handle, push / pull and move objects; see details of objects that are less than a few feet away; see differences between colors, shades, and brightness. The employee is occasionally required to stand, walk and move around the office; stoop, kneel, crouch, twist, crawl, reach, and stretch; and see details of objects that are more than a few feet away.

Benefits

• 401(k) Plan : Includes a 6% company match.
• Equity : Company stock options.
• Insurance Coverage : 100% company-paid medical, dental, vision, and short / long-term disability insurance for employees.
• Benefit Start Date : Eligible for benefits on your first day of employment.
• Well-Being Support : Employee Assistance Program (EAP).
• Time Off :

Exempt Employees : Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.

Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.

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