What are the responsibilities and job description for the Customer Success Manager position at Agility Talent, LLC?
Our client is a disruptive global SaaS analytics funded startup for the hospitality industry focused on generating revenue for hotel groups using a disruptive SaaS platform. They are in major growth mode and seeking a Customer Success Manager to join their startup NYC office! The role offers major growth, the ability to use client success skills (account management and upselling), a base salary, a bonus plan, and fantastic benefits!
About the role
As a Customer Success Manager, you will be responsible for your customer’s life cycle and wellbeing, as well as renewal rate. We are looking for a relationship builder, with an entrepreneurial spirit and a passion for travel / hospitality!
Responsibilities for Customer Success Manager :
- Overall accountability for your customers’ success
- Present and travel to clients to deliver insights and build relationships
- Be the focal point : Develop and deliver analyses, reports, and QBRs
- Cross-sell and upsell products and handle hospitality accounts
- Develop strong relationships with customers to deliver retention and growth
- Communicate customer feedback and requirements to improve products
- Maintain accurate Salesforce booking and risk forecasts
- Establish a trusted strategic advisor relationship with each client and drive continued value of products and services
Customer Success Manager should ideally have :
Why work at our client?
You are not in a cubicle; you are in a fun, open, flat organization. Join a global startup where you can be the first of 50 growing to 500 employees. Fun and smart team! Make an impact and get hands-on client experience!
Salary : $50,000 - $80,000
Location
New York, NY
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Salary : $50,000 - $80,000
