What are the responsibilities and job description for the Contract Renewal Specialist position at Agilysys, Inc.?
Overview
Agilysys is a leading developer and marketer of proprietary enterprise software, services, and solutions to the hospitality industry. The company specializes in market-leading point-of-sale, property management, inventory & procurement and mobile & wireless solutions that are designed to streamline operations, improve efficiency, and enhance the guest experience. Agilysys serves casinos, resorts, hotels, foodservice venues, stadiums, and cruise lines. Agilysys operates extensively throughout North America, Europe, and Asia, with corporate services located in Alpharetta, GA, EMEA headquarters in Cheshire, UK, and APAC offices in Singapore, Hong Kong, Philippines, and Malaysia with representation in Indonesia.
The Renewal Specialist plays a critical role in the fulfillment of customer agreements and timely invoicing for all maintenance/support items including SaaS and proprietary as well as third party.
Responsibilities:
- Negotiate all facets of renewal contracts. Develop win-win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they receive from their product.
- Engage customers in conversations around renewal readiness, timing, and general customer needs.
- Partner with Support and Customer Success organizations to review customer value achievement and achieve high product adoption and use.
- Provide management with regular and accurate forecast updates on renewal status and escalate when needed.
- Identify customer needs and demonstrate account management capabilities to guide renewal closure.
- Maintain an understanding of product licensing models to provide sales and customer assistance in licensing discussions.
- Drive and own the renewal processes in collaboration, from reach out and negotiation to confirmation.
- Work closely with the Customer Success, Finance, and Sales teams to retain customer contracts, secure renewal, and support the accounts’ growth.
- Maintain a rolling 120-day renewal forecast by segment and/or territory
- Enhance the renewals process playbook to maximize account and ARR retention
- Handle escalations relating to contract questions, negotiations, and requests
- Identify Process gaps to improve efficiency
Requirements:
- 2 years of relevant experience in a client-facing role, ideally in SaaS companies
- Effective communicator, strong interpersonal and collaboration skills
- Motivated, driven and results-oriented
- Strong negotiation, presentation, and closing skills
- Self-motivated, proactive, energetic team player
Experience is a plus:
- Proven experience with owning a renewal process E2E
- Experience in working closely with cross-functional teams (sales, finance, legal, Professional Services) to reach primary goals
- Reporting a rolling 120-day renewal forecast by segment and/or territory
- Handling escalations relating to contract questions, negotiations, and requests
- Approaches work with empathy and a creative, problem-solving mindset
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Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.
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The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.
Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
EEO/AAP Employer
M/F/V/D
