Patient Support Manager (Northwest)

Patient Support Manager, Market Access (Northwest)

Who we are :

Agios is a biopharmaceutical company that is fueled by connections. We thrive in a supportive, fun, and flexible environment full of people empowered to bring their whole selves to work. We care deeply about our work, each other, and the patients who count on us. Our teams cultivate strong bonds with patient communities, healthcare professionals, partners and colleagues, which helps us discover, develop and deliver therapies for genetically defined diseases - and make a bigger difference in their lives. In the U.S., Agios markets a first-in-class pyruvate kinase (PK) activator for the treatment of hemolytic anemia in adults with PK deficiency. Building on the company's leadership in the field of cellular metabolism, Agios is advancing a robust clinical pipeline of investigational medicines with active and planned programs in alpha- and beta-thalassemia, sickle cell disease, pediatric PK deficiency and MDS-associated anemia.

The impact you will make :

Agios Pharmaceuticals is searching for a dynamic Patient Support Manager (PSM) to join our growing Market Access team. We want someone who cares about this important work, and who's driven to connect to our mission of helping these patient communities. The Patient Support Manager works in a highly visible, dedicated team environment to support patients, caregivers, and healthcare providers obtain access to our approved therapies. The role develops relationships with HCP's, patients, and caregivers to support both the HCP's and the families through their journey on therapy. The PSM also works closely with their cross functional partners to ensure ongoing compliance to therapy. The Patient Support Manager will report into the regional Senior Manager Patient Access and Reimbursement Services.

What you will do :

• Contribute to the success of a best-in-class patient services program to support Agios' Commercial Vision Mission
• Maintain long-term relationships with patients, caregivers, families, and HCPs to proactively identify and address new and ongoing barriers to access an ultra-rare drug
• Fosters collaborative relationships with Agios field-based and home-office teams to ensure One Agios unified approach to supporting patient access and brand strategy
• Exceed in delivering a positive patient experience by assessing patient needs and develop action plans that identify and troubleshoot future access barriers to support treatment initiation and ensure continuation of the patient's treatment journey
• Help patients make connections with other patients and serve as the "face of Agios" at patient meetings and industry conferences
• Effectively shares reimbursement and other knowledge with customers and internal team members through collaboration and consultation for complex patient case studies
• Maintains comprehensive understanding of the access process, navigation of health care systems, insurance plans, payer trends, and internal / external patient and financial assistance programs
• Apply program business rules and work instructions to deliver uniform, consistent and sustainable service experience for patients
• Maintain confidentiality of patient health information and act in compliance with all laws, regulations and Agios policies.
• Demonstrates and maintains a high level of business acumen, understanding of Agios' business model, and the role of the patient support manager in commercializing the business and driving initiatives to meet company goals
• Consistently leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs
• Is proficient in the use of Customer Relationship Management tool

What you bring :

Preferred Qualifications

Work Location :

Location Agnostic : Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events / meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description.

What we will give you :

Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.