Demo

Sr. UX Lead Researcher

AGM Tech Solutions
Alpharetta, GA Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/3/2025

AGM Tech Solutions, on behalf of our highly reputable Client, is proudly hiring top talent to join their innovative team.

Hybrid / Remote

Position Title : Lead UX Researcher, Operations & Enablement

Position Summary : What You'll Do :

Here's what you can expect on a typical day in the life of a Senior Lead UX Researcher,

Enablement & Operations.

  • Strategy and vision. As a strategic thought leader who thinks end-to-end, you can set

goals and prioritize delivering the most important work, aligned with the vision of UX

Research practice. You define and drive cross-functional operations, working with

diverse stakeholders across multiple business units. You are good at extracting the

Let's design

what's next.

needs of research leaders, stakeholders, and business leaders

to define and prioritize the most important work. You have the

ability to create alignment, sometimes amongst stakeholders

whose needs are in conflict. Additionally, you can quickly devise and communicate a

plan against stated outcomes.

  • Influence and governance. You're adept at building strong relationships with functions
  • across the company that research relies on- Legal, Marketing, Product, Dev, Service,

    Sales, and Marketing, all in the spirit of enabling research with quality and compliance.

  • Collaboration. You'll work each day with people from across the research team and
  • broader org in a fast-paced environment, focused on simplifying processes and

    reducing operational friction, enabling others to focus on their work.

  • Recruit & Connect. Having experience establishing and managing panels for user
  • research, you'll maintain and grow Client panel, with appropriate outreach,

    communications, and incentives that build trust and community. Furthermore, you will

    be the main point of contact for research enablement, engaging with partners such as

    product, design, and content writers to execute their own projects.

  • Measure and track. You can prioritize, plan, design, execute, and optimize simple and
  • complex processes and systems that support tactical to strategic research workflows.

    You will lead and support the Jira process across the research team, from intake to

    delivery.

  • Experience. You have 7 years of experience in relevant skills gained and developed in
  • a Research Operations role with proficiency in project / program management, process

    excellence, or customer experience.

    TO SUCCEED IN THIS ROLE :

  • You'll have a Bachelor's degree OR higher.
  • Your understanding of UX Research tools, such as UserTesting, Maze, User Interviews,
  • Dovetail, Qualtrics, or similar will give you the comfort in this role to be successful.

  • Experience with HCM, B2B, and / or similarly complex products requiring complex
  • research recruitment.

  • Familiarity with how research impacts the product development lifecycle and how
  • research operations support business goals

  • Able to plan complex initiatives, set and commit to timelines, raise risks in a timely
  • fashion, and deliver on time.

  • Effective and engaging written and verbal communication skills; ability to communicate
  • complex data, information, and process in a simple way; ability to advocate for the

    impact of research in written form.

  • Train researchers to uphold research ethics best practices and build a system to hold
  • them accountable.

  • Experience facilitating workshops a plus.
  • Let's design

    what's next.

  • An advanced degree in HF / HCI or a related discipline isn't
  • required but could set you apart.

    Additional Perks :

  • Excellent Market Rate / Salary
  • Positive Work-Life Balance
  • Competitive Benefit Packages Including Medical Insurance, Dental Insurance.
  • Company Overview :

  • AGM Tech Solutions is a Women-Minority owned Firm relationship-based IT Consulting firm dedicated to Serving our Clients Nationwide. Our dedicated team strives to exceed the expectations of our clients and employees by building long term relationships based on Integrity, Trust, Hard Work, Commitment and our service experience. We offer a consultative approach to each and every client by taking the time to listen to their needs and help them get where they want to go by becoming an extension of their organization. We provide Information Technology staffing : High caliber talent for temporary support and project Deliverables. Direct IT placement services : Contract-to-Hire Direct Hire professionals for longer-term needs.
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