What are the responsibilities and job description for the Bilingual Digital Community and Technical Support Representative position at AGMS?
¡Hablamos Español!
Are you passionate about fostering meaningful connections and supporting businesses in their growth? As a Digital Community and Technical Support Representative at AGMS, you'll play a pivotal role in building and maintaining relationships with both new and existing clients. Our mission is to empower business owners with cutting-edge solutions in payment processing, as well as in the virtual and social media spaces.This position is a fantastic opportunity for individuals with an entrepreneurial mindset who thrive on helping small businesses succeed. We provide comprehensive training, but the ideal candidate should be a proactive self-starter, equally comfortable working behind the scenes or engaging directly with clients. Success in this role requires strong attention to detail, excellent customer service skills, and the ability to manage tasks efficiently and effectively.
What We’re Looking For:(Requirements)
- Excellent problem-solving attitude with a positive attitude and professional appearance.
- Exceptional organizational skills, keen attention to detail, and a passion to provide first-class service to businesses.
- Self-motivated, capable of working independently with minimal supervision.
- Excellent communication and interpersonal skills to interact with a wide variety of internal and external staff and guests, emphasizing follow-through and reporting.
- Confidence when communicating with business professionals.
- Proficiency in both written and spoken English and Spanish.
- Prior experience in tech support, non-profit fundraising, or community relations is a plus.
Position Details:
- Full-Time
- Annual Salary: Starting at $40,000 (minimum), with opportunities for bonuses based on skills and performance.
- Benefits: Medical, Dental, Vision, Paid Time Off, Paid Sick Time.
- Location: Preferably based in Denton or Fort Worth, TX. Some travel may be required.
- Work Environment: Collaborative team setting with remote work options when needed.
In this role, you'll support business owners, non-profits, and account managers with gateways, point-of-sale systems, and social media platforms
.How to Apply: Please send us an email introducing yourself along with your resume:
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
- Technical support: 2 years (Required)
Work Location: Remote
Salary : $40,000