What are the responsibilities and job description for the Head of Information Security position at Agora.io?

About Agora

Agora is the world's leading video, voice and live interactive streaming platform, helping developers deliver rich in-app experiences - including embedded voice and video chat, real-time recording, interactive live streaming, and real-time messaging.

We power an average of over 60,000,000,000 minutes of human connection per month across the globe. Our mission is to make real-time engagement ubiquitous, allowing everyone to interact with anyone, anytime and anywhere.

We are customer-centric and results driven, and we foster an environment that values diversity, teamwork, mindful communication and excellence. With accelerating global growth, we are looking for exceptional people to enhance our team of world-class technology evangelists. This is a rare opportunity to join a fast-growing multinational company that both values teamwork and recognizes individual impact. Your voice and ideas are welcome here.

Job Description

Strategic Leadership :

Develop, implement, and monitor a strategic, enterprise-wide information security and IT risk management program to protect organizational assets.
Serve as a key advisor to executive leadership on compliance, security risk management, and governance best practices.
Foster a culture of security awareness across the organization to reduce risks and strengthen the company's reputation.

Program Development :

Design and launch key security initiatives, including program management, security operations, emergency response planning, and asset protection.

Build and maintain the Security Program Management Office (PMO) to oversee governance, risk, and compliance efforts.

Manage vendor and supplier security to ensure alignment with organizational risk tolerances.

Investor and Customer Confidence :

Serve as a visible advocate for the company's commitment to security, demonstrating robust cybersecurity practices to investors, clients, and partners.

Enhance trust and loyalty among customers by implementing and communicating industry-leading security measures that protect their data and ensure compliance.

Support investor relations by providing assurance of the organization's preparedness and security posture, especially during high-stakes events like mergers, acquisitions, or market expansions.

Partner with marketing and PR teams to highlight the company's security leadership in public messaging, contributing to stronger customer retention and investor interest.

Operational Management :

Oversee the Security Operations Center (SOC) to ensure continuous monitoring, incident response, and security awareness initiatives are in place.

Establish and maintain emergency response plans for business continuity, disaster recovery, and high-impact incidents.

Direct technical security efforts, including identity and access management, application security, and network security, to protect the company's assets.

Public Engagement and Communication :

Collaborate with marketing and PR teams to develop security-related content and communicate the company's stance on compliance and security to the public, media, and regulators.

Act as a key representative of the company in communicating its security stance to customers, regulators, and the media.

Collaborate with cross-functional teams to highlight security initiatives and build confidence with external stakeholders.

Cross-Functional Collaboration :

Partner with R&D, product management, and IT teams to integrate security into Agile development practices and product roadmaps.

Provide risk assessments and implement gating systems for product development, ensuring security and compliance throughout the lifecycle.

Year-One Focus Areas :

1. Program Management : Establish processes for governance, compliance, and risk management across products and corporate functions.

2. Security Operations Center : Launch SOC initiatives, including monitoring, awareness, and incident response capabilities.

3. Emergency Planning and Incident Management : Build and test robust business continuity and disaster recovery frameworks.

4. Security Techniques and Asset Protection : Implement identity and access controls, secure applications, and ensure data center and network security.

Requirements :

Bachelor's degree in a technology-related field; advanced degree preferred.

Relevant security certifications (e.g., CISSP, CCISO, CISM, CISA).

At least 8 years of experience in security, risk management, or IT leadership roles.

Strong knowledge of security management frameworks (e.g., ISO / IEC 27001, NIST).

Proven ability to instil confidence among investors and customers through visible and proactive security leadership.

Experience in Agile software development and cloud computing technologies.

Exceptional communication skills, with the ability to engage cross-functional teams and external audiences effectively.

Experience with Real-Time Engagement (RTE) technologies (e.g., RTC, video, voice, networking) and API / SDK-driven product development preferred.

Skills :

Exceptional leadership and team-building capabilities.

Strong problem-solving and decision-making skills under pressure.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and present complex information to executives.

Core Competencies :

Strategic thinking and innovation in solving complex security challenges.

Leadership capabilities to inspire and guide interdisciplinary teams.

High integrity and a strong commitment to confidentiality and compliance standards.

Commitment to fostering a culture of security and compliance.

This position is critical in elevating the company's security leadership, directly contributing to enhanced investor confidence, customer trust, and

overall market credibility. The ideal candidate will combine technical expertise, strategic vision, and strong interpersonal skills to deliver measurable impact in this pivotal role

US Salary Details :

Estimated salary range for this role is $218,000 - $360,000 OTE.

Salary may vary based on factors such as experience, skills, qualifications, and location.

This role is eligible for Equity program. We also have a location-based compensation structure, there may be a different range for candidates in this and other locations.

CCPA Policy

Agora Lab, Inc. collects personal information from you as part of its job application and recruitment process. The personal information you provide on this form will be used by Agora Lab, Inc. to process your application and manage career opportunities at Agora Lab, Inc. This information also will be shared with our service providers who perform recruitment services on our behalf, including our service provider who operates this careers site on our behalf. For more information about our use of your personal information and the rights available to you under applicable law, please see our Candidate Privacy Notice. By checking this box, you acknowledge that you have read and understand Agora Lab, Inc.'s Candidate Privacy Notice, and agree to Agora Lab, Inc.'s use of your personal data in accordance with the Candidate Privacy Notice.

Agora values its employees and provides a complete compensation package that includes benefits, equity and competitive base salaries.

Agora is an equal opportunity employer and makes hiring decisions solely on the basis of merit.

Salary : $218,000 - $360,000

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