Pantry Service Representative

Job description

About Agora Refreshments

We are a full-service, customer-obsessed, breakroom-supply company, and we are excited to announce an opportunity to join our team at Agora Refreshments as we expand into a new marketplace. As part of this expansion, we seek passionate, motivated individuals ready to join us in establishing our presence and driving growth in Seattle, WA. For over 15 years, we have fostered a creative and inclusive environment and pride ourselves on building strong long-term employee relationships where employees are encouraged to be creative and innovative. This is an exceptional chance to be part of a forward-thinking company at an exciting growth stage.

Job Summary:

The Pantry Service Representative is responsible for safely and efficiently delivering food and pantry supplies to various clients or locations as part of the Agora Refreshments Customer Success Team. This role involves the transportation, loading, unloading, tracking and merchandising of pantry goods, ensuring quality, accuracy, and timely delivery in a fast-paced environment.

Key Responsibilities:

• Delivery of Pantry Supplies: Transport a variety of pantry items (including dry goods, canned/bottled beverages, refrigerated food, kegs, Bevi bibs and other non-perishable items) to designated locations throughout the greater Seattle area.
• Loading and Unloading: Efficiently load and unload pantry supplies, ensuring proper handling to avoid damage or spoilage. As well as following proper safety protocols to lower injury risk.
• Route Planning: Follow designated delivery routes while adhering to schedules. Ensure timely delivery and adjust routes as needed based on traffic or other unforeseen circumstances.
• Inventory Management: Ensure that all deliveries are completed in accordance with orders. Confirm that all pantry items are included and verify quantities for accuracy.
• Equipment Maintenance: Perform basic preventative maintenance to Agora Supplied machines.
• Customer Service: Provide excellent customer service by maintaining a professional demeanor, responding to client needs or concerns, and ensuring a positive experience with each delivery.
• Safety and Compliance: Follow all safety regulations, including the proper use of lifting equipment, safe driving practices, and adherence to food handling guidelines. Ensure that deliveries comply with food safety standards and other relevant regulations.
• Vehicle Maintenance: Help maintain the assigned delivery vehicle, including maintenance of cleanliness, tire pressure, and fuel levels, and report any issues to the supervisor.
• Documentation: Complete necessary paperwork, such as delivery receipts, inventory logs, and delivery forms. Ensure that all documentation is accurately filled out and submitted.
• Communication: Keep open lines of communication with Customer Success Manager and Route Support Team to report any delays, accidents, or issues during delivery. Maintain regular communication with clients to confirm delivery times and details.

Qualifications:

• High School Diploma or equivalent (preferred).
• Valid Driver's License: Must have a clean driving record and the ability to operate delivery vehicles, including vans or box trucks.
• Experience: Previous experience as a delivery driver or in a foodservice environment is preferred.
• Physical Ability: Ability to lift and carry heavy items (up to 50 lbs or more) and perform tasks that may involve bending, stooping, and standing for extended periods.
• Customer Service Skills: Strong communication and interpersonal skills, with a focus on delivering excellent service to clients.
• Time Management: Ability to manage time effectively, prioritize deliveries, and meet deadlines.
• Attention to Detail: Accuracy in checking orders and completing necessary paperwork or logs.

Preferred Skills:

• Food Safety Knowledge: Basic knowledge of food safety standards and handling procedures.
• GPS/Route Navigation: Familiarity with GPS systems or mapping apps to ensure efficient routing.
• Forklift Certification: (optional but preferred for larger deliveries or warehouse environments).

Physical Demands:

• The position requires the ability to lift and carry heavy loads, drive long distances, and maintain a high level of physical activity throughout the day.
• Must be able to work in varying weather conditions and handle temperature-controlled deliveries as required.

Work Environment:

• The role typically involves working outdoors, in a vehicle, and within foodservice client locations, such as kitchens or food prep areas.
• Exposure to potentially hazardous situations, such as inclement weather or traffic, requires a high degree of attention and safety awareness.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 38 – 45 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Work Location: In person

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training

Shift:

• 8 hour shift
• Day shift
• Morning shift

Work Location: In person

Salary : $22 - $24