Director of Facility Operations

Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!

WHO YOU'LL WORK WITH (AND WHAT THEY HAVE TO SAY)

Everything! Our leadership, our staff. We don't just talk the talk, we walk the walk. We are held to a level of excellence that we can be proud of.

• Agrace Employee Engagement Survey, when asked: What do you like about working at Agrace?

HOW YOULL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)

Oversight of Facility Operations Maintenance, Food Services, Housekeeping, and Horticulture

• Provide leadership, oversight, and development of the management teams.
• Maintain responsibility for operational and staffing budgets. Develop short and long-term capital budget plans accounting for capital improvements, facility master plans, and organizational growth.
• Oversee development and implementation of policies/procedures/protocols ensuring all regulatory standards are met.
• Provide property management for all Agrace locations including procurement and set-up of new locations in collaboration with program leaders.
• Collaborate with Agrace leadership to achieve patient outcomes and program objectives.
• Develop and maintain vendor relationships and contracts related to defined areas.
• Establish and maintain a preventative maintenance program for equipment and systems.
• Ensure overall facility maintenance, including ongoing repair and proactive maintenance to address issues that may impact the structure, infrastructure, and finishes of facilities.
• Develop and maintain vendor relationships and contracts related to defined areas.
• Develop energy management program and monitor energy consumption, including leadership of carbon footprint goals Take responsibility for review of proposed equipment acquisitions in relation to energy use management.
• Ensure oversight and management of exterior features, gardens, and grounds.
• Manage event planning functions, artwork inventory and aesthetic requirements of the facilities.
• Ensure 24/7 on-call coverage for the facility.

Strategic Planning and Project Management

• Lead project development related to facilities operations.
• Maintain Facility Master Plans.
• Maintain knowledge of current technological advancements related to facility operations.
• Lead the facility component of expansion efforts.
• Lead the development team for remodeling projects.
• Effectively collaborate with leaders from all parts of the organization.
• Lead emergency operations planning efforts to ensure compliance with regulatory requirements.

Regulatory Compliance & Risk Management

• Ensure compliance with regulations which impact the environment.
• Ensure management education of facility operations and related topics.
• Identify and evaluate risks to the organizations assets and operations.
• Lead facility aspects of all regulatory surveys and corrective action plans.

Manage Staff

• Hire, train, engage and retain department staff.
• Assign, direct, and verify the work of direct reports.
• Assess staff performance and provide feedback, coaching, correction, and development opportunities.

Other Duties

• Participate in internal work groups, meetings, and committees relative to position responsibilities.
• Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
• Develop and adhere to annual department operating budget.
• Provide emergency response when required.
• Participate in on-call rotation and provide on-call back-up when not serving as primary for on-call.

The above are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Certification by the International Facility Management Association as a Facility Management Professional and/or Certified Facility Manager
• 5 years of related experience in facility operations management
• 5 years of supervisory experience with increasing responsibility
• Bachelors degree in a related field, or equivalent combination of experience and education
• Experience as a facility manager in a healthcare setting, preferred
• Certification from other regulatory and/or professional agencies (i.e., OSHA, NIOSH, EPA, CDC, AIA), preferred

• Intermediate Microsoft Office Suite skills
• Ability to work effectively and cooperatively with others
• Experience using industry specific software
• Experience with Emergency Management Planning
• Experience researching and interpreting healthcare recommendations, codes, and regulations including state requirements, NFPA, OSHA, and CDC
• Ability to communicate financial/business/technical/clinical information to all levels of the organization
• Experience developing policy and procedure
• Experience in project management, strategic planning and execution, budgeting, and controlling costs
• Ability to engage staff in Agraces strategic and annual operating plans and LEAN projects and to ensure strategies and improvements remain in practice
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Valid drivers license, auto insurance, and access to a reliable vehicle
• Ability to use proper body mechanics and standard precautions
• Ability to be flexible in time and task to meet organizational needs

Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet all qualifications. At Agrace we are dedicated to building a diverse, equitable, and inclusive workplace. If youre excited about this role but your experience doesnt align perfectly with every qualification, We would still love to talk about roles at Agrace. Click here to join our talent community.

At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.

Together, we pursue a vision of equityin which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging and inclusion that celebrates peoples uniqueness and leads to meaningful, empathetic connections.

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.