Account Manager - Columbia County

Description

Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving. Help us bring our hospice services to a new market!

Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!

WHO YOU'LL WORK WITH (AND WHAT THEY HAVE TO SAY)

The Account Manager - serves as the primary contact between Agrace, long-term care facilities, hospitals, clinics, and other healthcare agencies in the new market areas.

“I feel that the organization makes an effort to listen and try to accommodate it's employees to keep them happy. They understand that happy employees makes turnover go down and trickles down into the care we provide.” -Homecare Employee, Agrace Annual Engagement Survey.

HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)

The Account Manager is responsible for the management of sales and relationships with healthcare and community partners. The Account Manager maintains the company's existing relationships, seeks to grow new business, and is responsible for developing, implementing, and coordinating sales activities within the diverse communities we serve. They are responsible for enhancing visibility for Agrace resulting in patient, volunteer, and referrals across the full continuum of Agrace services in the New Market. Through personal relationships and marketing, the Account Manager is directly responsible for ensuring that all eligible patients have access to all Agrace services.

Outreach/Relationship Building

• Initiate contact with clinical and community leaders and key stakeholders to introduce Agrace’s continuum of services and convey our value proposition.
• Maintain regular in person contact with assigned accounts and respond promptly.
• Request a commitment from referral sources to give Agrace an opportunity to be a hospice partner.
• Identify and recommend areas of opportunity for Agrace where community and clinical partnerships may be enhanced.
• Represent and network on behalf of Agrace at community and clinical events, which may include weekends and evenings.
• Develop strong working relationships with new market homecare staff and report customer concerns to Regional Sales Manager.
• Meet all goals established for Account Manager within a new market which can include referrals, admissions, visits, and contracted partners.
  
  
  

Education

• Promote and provide educational presentations to all audiences.
• Attend public events to provide information on Agrace services.
• Provide and/or coordinate annual in-services for assigned accounts and community partners.
  
  
  

Other Duties

• Participate in admissions and help ensure admission team has information needed.
• Stay updated on referral sources while identifying potential new referral sources.
• Document all activities in sales/marketing software (Salesforce).
  
  
  

The above duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Associate degree or equivalent combination of education and work experience
• Minimum of two years of healthcare sales or related experience preferred.
• Valid driver’s license, auto insurance, and access to a reliable vehicle
• Bilingual (Spanish) candidates preferred.
• Knowledge of healthcare partner operations including clinics, hospitals, and long-term care facilities
• Demonstrated success in clinical sales/marketing with a strong sense of developing and maintaining relationships.
• Intermediate Microsoft Office Suite skills
• Ability to work effectively and cooperatively with others.
• Exceptional customer service skills with the ability to resolve conflicts.
• Orientation to detail and proven excellent follow-through
• Ability to communicate effectively verbally and in writing.
• Ability to be flexible in time and task to meet organizational needs.
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to use proper body mechanics and standard precautions.
  
  
  

Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet all qualifications. At Agrace we are dedicated to building a diverse, equitable, and inclusive workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we would still love to talk about roles at Agrace JOIN OUR TALENT NETWORK

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving. Help us bring our hospice services to a new market!

Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!

WHO YOU'LL WORK WITH (AND WHAT THEY HAVE TO SAY)

The Account Manager - serves as the primary contact between Agrace, long-term care facilities, hospitals, clinics, and other healthcare agencies in the new market areas.

“I feel that the organization makes an effort to listen and try to accommodate it's employees to keep them happy. They understand that happy employees makes turnover go down and trickles down into the care we provide.” -Homecare Employee, Agrace Annual Engagement Survey.

HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)

The Account Manager is responsible for the management of sales and relationships with healthcare and community partners. The Account Manager maintains the company's existing relationships, seeks to grow new business, and is responsible for developing, implementing, and coordinating sales activities within the diverse communities we serve. They are responsible for enhancing visibility for Agrace resulting in patient, volunteer, and referrals across the full continuum of Agrace services in the New Market. Through personal relationships and marketing, the Account Manager is directly responsible for ensuring that all eligible patients have access to all Agrace services.

Outreach/Relationship Building

• Initiate contact with clinical and community leaders and key stakeholders to introduce Agrace’s continuum of services and convey our value proposition.
• Maintain regular in person contact with assigned accounts and respond promptly.
• Request a commitment from referral sources to give Agrace an opportunity to be a hospice partner.
• Identify and recommend areas of opportunity for Agrace where community and clinical partnerships may be enhanced.
• Represent and network on behalf of Agrace at community and clinical events, which may include weekends and evenings.
• Develop strong working relationships with new market homecare staff and report customer concerns to Regional Sales Manager.
• Meet all goals established for Account Manager within a new market which can include referrals, admissions, visits, and contracted partners.
  
  
  

Education

• Promote and provide educational presentations to all audiences.
• Attend public events to provide information on Agrace services.
• Provide and/or coordinate annual in-services for assigned accounts and community partners.
  
  
  

Other Duties

• Participate in admissions and help ensure admission team has information needed.
• Stay updated on referral sources while identifying potential new referral sources.
• Document all activities in sales/marketing software (Salesforce).
  
  
  

The above duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Associate degree or equivalent combination of education and work experience
• Minimum of two years of healthcare sales or related experience preferred.
• Valid driver’s license, auto insurance, and access to a reliable vehicle
• Bilingual (Spanish) candidates preferred.
• Knowledge of healthcare partner operations including clinics, hospitals, and long-term care facilities
• Demonstrated success in clinical sales/marketing with a strong sense of developing and maintaining relationships.
• Intermediate Microsoft Office Suite skills
• Ability to work effectively and cooperatively with others.
• Exceptional customer service skills with the ability to resolve conflicts.
• Orientation to detail and proven excellent follow-through
• Ability to communicate effectively verbally and in writing.
• Ability to be flexible in time and task to meet organizational needs.
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to use proper body mechanics and standard precautions.
  
  
  

Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet all qualifications. At Agrace we are dedicated to building a diverse, equitable, and inclusive workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we would still love to talk about roles at Agrace JOIN OUR TALENT NETWORK

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Description

Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving. Help us bring our hospice services to a new market!

Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!

WHO YOU'LL WORK WITH (AND WHAT THEY HAVE TO SAY)

The Account Manager - serves as the primary contact between Agrace, long-term care facilities, hospitals, clinics, and other healthcare agencies in the new market areas.

“I feel that the organization makes an effort to listen and try to accommodate it's employees to keep them happy. They understand that happy employees makes turnover go down and trickles down into the care we provide.” -Homecare Employee, Agrace Annual Engagement Survey.

HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)

The Account Manager is responsible for the management of sales and relationships with healthcare and community partners. The Account Manager maintains the company's existing relationships, seeks to grow new business, and is responsible for developing, implementing, and coordinating sales activities within the diverse communities we serve. They are responsible for enhancing visibility for Agrace resulting in patient, volunteer, and referrals across the full continuum of Agrace services in the New Market. Through personal relationships and marketing, the Account Manager is directly responsible for ensuring that all eligible patients have access to all Agrace services.

Outreach/Relationship Building

• Initiate contact with clinical and community leaders and key stakeholders to introduce Agrace’s continuum of services and convey our value proposition.
• Maintain regular in person contact with assigned accounts and respond promptly.
• Request a commitment from referral sources to give Agrace an opportunity to be a hospice partner.
• Identify and recommend areas of opportunity for Agrace where community and clinical partnerships may be enhanced.
• Represent and network on behalf of Agrace at community and clinical events, which may include weekends and evenings.
• Develop strong working relationships with new market homecare staff and report customer concerns to Regional Sales Manager.
• Meet all goals established for Account Manager within a new market which can include referrals, admissions, visits, and contracted partners.
  
  
  

Education

• Promote and provide educational presentations to all audiences.
• Attend public events to provide information on Agrace services.
• Provide and/or coordinate annual in-services for assigned accounts and community partners.
  
  
  

Other Duties

• Participate in admissions and help ensure admission team has information needed.
• Stay updated on referral sources while identifying potential new referral sources.
• Document all activities in sales/marketing software (Salesforce).
  
  
  

The above duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Associate degree or equivalent combination of education and work experience
• Minimum of two years of healthcare sales or related experience preferred.
• Valid driver’s license, auto insurance, and access to a reliable vehicle
• Bilingual (Spanish) candidates preferred.
• Knowledge of healthcare partner operations including clinics, hospitals, and long-term care facilities
• Demonstrated success in clinical sales/marketing with a strong sense of developing and maintaining relationships.
• Intermediate Microsoft Office Suite skills
• Ability to work effectively and cooperatively with others.
• Exceptional customer service skills with the ability to resolve conflicts.
• Orientation to detail and proven excellent follow-through
• Ability to communicate effectively verbally and in writing.
• Ability to be flexible in time and task to meet organizational needs.
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to use proper body mechanics and standard precautions.
  
  
  

Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet all qualifications. At Agrace we are dedicated to building a diverse, equitable, and inclusive workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we would still love to talk about roles at Agrace

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving. Help us bring our hospice services to a new market!

Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!

WHO YOU'LL WORK WITH (AND WHAT THEY HAVE TO SAY)

The Account Manager - serves as the primary contact between Agrace, long-term care facilities, hospitals, clinics, and other healthcare agencies in the new market areas.

“I feel that the organization makes an effort to listen and try to accommodate it's employees to keep them happy. They understand that happy employees makes turnover go down and trickles down into the care we provide.” -Homecare Employee, Agrace Annual Engagement Survey.

HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)

The Account Manager is responsible for the management of sales and relationships with healthcare and community partners. The Account Manager maintains the company's existing relationships, seeks to grow new business, and is responsible for developing, implementing, and coordinating sales activities within the diverse communities we serve. They are responsible for enhancing visibility for Agrace resulting in patient, volunteer, and referrals across the full continuum of Agrace services in the New Market. Through personal relationships and marketing, the Account Manager is directly responsible for ensuring that all eligible patients have access to all Agrace services.

Outreach/Relationship Building

• Initiate contact with clinical and community leaders and key stakeholders to introduce Agrace’s continuum of services and convey our value proposition.
• Maintain regular in person contact with assigned accounts and respond promptly.
• Request a commitment from referral sources to give Agrace an opportunity to be a hospice partner.
• Identify and recommend areas of opportunity for Agrace where community and clinical partnerships may be enhanced.
• Represent and network on behalf of Agrace at community and clinical events, which may include weekends and evenings.
• Develop strong working relationships with new market homecare staff and report customer concerns to Regional Sales Manager.
• Meet all goals established for Account Manager within a new market which can include referrals, admissions, visits, and contracted partners.
  
  
  

Education

• Promote and provide educational presentations to all audiences.
• Attend public events to provide information on Agrace services.
• Provide and/or coordinate annual in-services for assigned accounts and community partners.
  
  
  

Other Duties

• Participate in admissions and help ensure admission team has information needed.
• Stay updated on referral sources while identifying potential new referral sources.
• Document all activities in sales/marketing software (Salesforce).
  
  
  

The above duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Associate degree or equivalent combination of education and work experience
• Minimum of two years of healthcare sales or related experience preferred.
• Valid driver’s license, auto insurance, and access to a reliable vehicle
• Bilingual (Spanish) candidates preferred.
• Knowledge of healthcare partner operations including clinics, hospitals, and long-term care facilities
• Demonstrated success in clinical sales/marketing with a strong sense of developing and maintaining relationships.
• Intermediate Microsoft Office Suite skills
• Ability to work effectively and cooperatively with others.
• Exceptional customer service skills with the ability to resolve conflicts.
• Orientation to detail and proven excellent follow-through
• Ability to communicate effectively verbally and in writing.
• Ability to be flexible in time and task to meet organizational needs.
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to use proper body mechanics and standard precautions.
  
  
  

Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet all qualifications. At Agrace we are dedicated to building a diverse, equitable, and inclusive workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we would still love to talk about roles at Agrace

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.