What are the responsibilities and job description for the Team Assistant position at Agrace?
Description
Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.
Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!
Hours 0.5 FTE (20 hrs/wk), 8a-5p (flexible) Schedule Monday-Friday On-Call On-Call 1 weekend/quarter Location Wauwatosa, WI
HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)
The Team Assistant is responsible for providing administrative support to the homecare and resource clinical teams. Responsibilities include scheduling of staff and reviewing staff time sheets; coordinating and facilitating department meetings; monitoring daily census; and ensuring fulfillment of agency regulatory requirements.
Clinical Support
At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.
Together, we pursue a vision of equity—in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.
We foster a culture of belonging and inclusion that celebrates people’s uniqueness and leads to meaningful, empathetic connections.
Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.
Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!
Hours 0.5 FTE (20 hrs/wk), 8a-5p (flexible) Schedule Monday-Friday On-Call On-Call 1 weekend/quarter Location Wauwatosa, WI
HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)
The Team Assistant is responsible for providing administrative support to the homecare and resource clinical teams. Responsibilities include scheduling of staff and reviewing staff time sheets; coordinating and facilitating department meetings; monitoring daily census; and ensuring fulfillment of agency regulatory requirements.
Clinical Support
At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.
Together, we pursue a vision of equity—in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.
We foster a culture of belonging and inclusion that celebrates people’s uniqueness and leads to meaningful, empathetic connections.
Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Description
Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.
Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!
Hours 0.5 FTE (20 hrs/wk), 8a-5p (flexible)
Schedule Monday-Friday
On-Call On-Call 1 weekend/quarter
Location Wauwatosa, WI
HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)
The Team Assistant is responsible for providing administrative support to the homecare and resource clinical teams. Responsibilities include scheduling of staff and reviewing staff time sheets; coordinating and facilitating department meetings; monitoring daily census; and ensuring fulfillment of agency regulatory requirements.
Clinical Support
At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.
Together, we pursue a vision of equity—in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.
We foster a culture of belonging and inclusion that celebrates people’s uniqueness and leads to meaningful, empathetic connections.
Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.
Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!
Hours 0.5 FTE (20 hrs/wk), 8a-5p (flexible)
Schedule Monday-Friday
On-Call On-Call 1 weekend/quarter
Location Wauwatosa, WI
HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)
The Team Assistant is responsible for providing administrative support to the homecare and resource clinical teams. Responsibilities include scheduling of staff and reviewing staff time sheets; coordinating and facilitating department meetings; monitoring daily census; and ensuring fulfillment of agency regulatory requirements.
Clinical Support
At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.
Together, we pursue a vision of equity—in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.
We foster a culture of belonging and inclusion that celebrates people’s uniqueness and leads to meaningful, empathetic connections.
Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.
Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!
Hours 0.5 FTE (20 hrs/wk), 8a-5p (flexible) Schedule Monday-Friday On-Call On-Call 1 weekend/quarter Location Wauwatosa, WI
HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)
The Team Assistant is responsible for providing administrative support to the homecare and resource clinical teams. Responsibilities include scheduling of staff and reviewing staff time sheets; coordinating and facilitating department meetings; monitoring daily census; and ensuring fulfillment of agency regulatory requirements.
Clinical Support
- Track and coordinate recertification information including physician oral certifications and face-to-face encounter results
- Lead IDT meetings; including setting agendas, facilitating patient discussions according to Medicare guidelines, entering recertifications, and taking and distributing meeting notes
- Assist homecare staff with electronic health records
- Track DME as directed
- Coordinate general meetings; including scheduling, sending invitations, preparing materials and agendas, reserving rooms, assisting with technology, taking and distributing meeting notes, etc.
- Generate and distribute team correspondence
- Triage calls to and from clinical staff; relay messages and troubleshoot
- Run reports at required intervals
- Coordinate staffing to meet patient needs as a result of staff absences
- Build new hire Epic templates a. Process employee timesheets in timekeeping software; review and track online staff punches and timesheet entries; report discrepancies to Team Manager
- Track staff schedules, update appropriate calendars and templates
- Assist Team Manager with PTO requests, approvals, and denials
- Report staff scheduling concerns to Team Manager
- Complete new hire preparatory duties
- Participate in internal work groups, meetings and committees relative to position responsibilities.
- Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
- High school diploma or GED or equivalent combination of education and work experience
- 3-5 years of administrative support experience required; experience in a health care setting preferred
- Active WI CNA license preferred
- Excellent verbal and written communication skills
- Ability to organize, prioritize, maintain flexibility, and manage a complex workload with minimal supervision while meeting deadlines
- Ability to work effectively and cooperatively with others
- Ability to maintain professional boundaries with patients, families and co-workers
- Ability to maintain confidentiality
- Intermediate Microsoft Office skills
- Intermediate electronic health records skills; Epic preferred
- Ability to use multi-line phone systems, messaging systems, and teleconference systems
- Ability to use proper body mechanics and standard precautions Ability to maintain professional boundaries with patients, families and co-workers
At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.
Together, we pursue a vision of equity—in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.
We foster a culture of belonging and inclusion that celebrates people’s uniqueness and leads to meaningful, empathetic connections.
Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.
Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!
Hours 0.5 FTE (20 hrs/wk), 8a-5p (flexible) Schedule Monday-Friday On-Call On-Call 1 weekend/quarter Location Wauwatosa, WI
HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)
The Team Assistant is responsible for providing administrative support to the homecare and resource clinical teams. Responsibilities include scheduling of staff and reviewing staff time sheets; coordinating and facilitating department meetings; monitoring daily census; and ensuring fulfillment of agency regulatory requirements.
Clinical Support
- Track and coordinate recertification information including physician oral certifications and face-to-face encounter results
- Lead IDT meetings; including setting agendas, facilitating patient discussions according to Medicare guidelines, entering recertifications, and taking and distributing meeting notes
- Assist homecare staff with electronic health records
- Track DME as directed
- Coordinate general meetings; including scheduling, sending invitations, preparing materials and agendas, reserving rooms, assisting with technology, taking and distributing meeting notes, etc.
- Generate and distribute team correspondence
- Triage calls to and from clinical staff; relay messages and troubleshoot
- Run reports at required intervals
- Coordinate staffing to meet patient needs as a result of staff absences
- Build new hire Epic templates a. Process employee timesheets in timekeeping software; review and track online staff punches and timesheet entries; report discrepancies to Team Manager
- Track staff schedules, update appropriate calendars and templates
- Assist Team Manager with PTO requests, approvals, and denials
- Report staff scheduling concerns to Team Manager
- Complete new hire preparatory duties
- Participate in internal work groups, meetings and committees relative to position responsibilities.
- Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
- High school diploma or GED or equivalent combination of education and work experience
- 3-5 years of administrative support experience required; experience in a health care setting preferred
- Active WI CNA license preferred
- Excellent verbal and written communication skills
- Ability to organize, prioritize, maintain flexibility, and manage a complex workload with minimal supervision while meeting deadlines
- Ability to work effectively and cooperatively with others
- Ability to maintain professional boundaries with patients, families and co-workers
- Ability to maintain confidentiality
- Intermediate Microsoft Office skills
- Intermediate electronic health records skills; Epic preferred
- Ability to use multi-line phone systems, messaging systems, and teleconference systems
- Ability to use proper body mechanics and standard precautions Ability to maintain professional boundaries with patients, families and co-workers
At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.
Together, we pursue a vision of equity—in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.
We foster a culture of belonging and inclusion that celebrates people’s uniqueness and leads to meaningful, empathetic connections.
Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Description
Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.
Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!
Hours 0.5 FTE (20 hrs/wk), 8a-5p (flexible)
Schedule Monday-Friday
On-Call On-Call 1 weekend/quarter
Location Wauwatosa, WI
HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)
The Team Assistant is responsible for providing administrative support to the homecare and resource clinical teams. Responsibilities include scheduling of staff and reviewing staff time sheets; coordinating and facilitating department meetings; monitoring daily census; and ensuring fulfillment of agency regulatory requirements.
Clinical Support
- Track and coordinate recertification information including physician oral certifications and face-to-face encounter results
- Lead IDT meetings; including setting agendas, facilitating patient discussions according to Medicare guidelines, entering recertifications, and taking and distributing meeting notes
- Assist homecare staff with electronic health records
- Track DME as directed
- Coordinate general meetings; including scheduling, sending invitations, preparing materials and agendas, reserving rooms, assisting with technology, taking and distributing meeting notes, etc.
- Generate and distribute team correspondence
- Triage calls to and from clinical staff; relay messages and troubleshoot
- Run reports at required intervals
- Coordinate staffing to meet patient needs as a result of staff absences
- Build new hire Epic templates a. Process employee timesheets in timekeeping software; review and track online staff punches and timesheet entries; report discrepancies to Team Manager
- Track staff schedules, update appropriate calendars and templates
- Assist Team Manager with PTO requests, approvals, and denials
- Report staff scheduling concerns to Team Manager
- Complete new hire preparatory duties
- Participate in internal work groups, meetings and committees relative to position responsibilities.
- Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
- High school diploma or GED or equivalent combination of education and work experience
- 3-5 years of administrative support experience required; experience in a health care setting preferred
- Active WI CNA license preferred
- Excellent verbal and written communication skills
- Ability to organize, prioritize, maintain flexibility, and manage a complex workload with minimal supervision while meeting deadlines
- Ability to work effectively and cooperatively with others
- Ability to maintain professional boundaries with patients, families and co-workers
- Ability to maintain confidentiality
- Intermediate Microsoft Office skills
- Intermediate electronic health records skills; Epic preferred
- Ability to use multi-line phone systems, messaging systems, and teleconference systems
- Ability to use proper body mechanics and standard precautions Ability to maintain professional boundaries with patients, families and co-workers
At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.
Together, we pursue a vision of equity—in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.
We foster a culture of belonging and inclusion that celebrates people’s uniqueness and leads to meaningful, empathetic connections.
Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.
Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!
Hours 0.5 FTE (20 hrs/wk), 8a-5p (flexible)
Schedule Monday-Friday
On-Call On-Call 1 weekend/quarter
Location Wauwatosa, WI
HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)
The Team Assistant is responsible for providing administrative support to the homecare and resource clinical teams. Responsibilities include scheduling of staff and reviewing staff time sheets; coordinating and facilitating department meetings; monitoring daily census; and ensuring fulfillment of agency regulatory requirements.
Clinical Support
- Track and coordinate recertification information including physician oral certifications and face-to-face encounter results
- Lead IDT meetings; including setting agendas, facilitating patient discussions according to Medicare guidelines, entering recertifications, and taking and distributing meeting notes
- Assist homecare staff with electronic health records
- Track DME as directed
- Coordinate general meetings; including scheduling, sending invitations, preparing materials and agendas, reserving rooms, assisting with technology, taking and distributing meeting notes, etc.
- Generate and distribute team correspondence
- Triage calls to and from clinical staff; relay messages and troubleshoot
- Run reports at required intervals
- Coordinate staffing to meet patient needs as a result of staff absences
- Build new hire Epic templates a. Process employee timesheets in timekeeping software; review and track online staff punches and timesheet entries; report discrepancies to Team Manager
- Track staff schedules, update appropriate calendars and templates
- Assist Team Manager with PTO requests, approvals, and denials
- Report staff scheduling concerns to Team Manager
- Complete new hire preparatory duties
- Participate in internal work groups, meetings and committees relative to position responsibilities.
- Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
- High school diploma or GED or equivalent combination of education and work experience
- 3-5 years of administrative support experience required; experience in a health care setting preferred
- Active WI CNA license preferred
- Excellent verbal and written communication skills
- Ability to organize, prioritize, maintain flexibility, and manage a complex workload with minimal supervision while meeting deadlines
- Ability to work effectively and cooperatively with others
- Ability to maintain professional boundaries with patients, families and co-workers
- Ability to maintain confidentiality
- Intermediate Microsoft Office skills
- Intermediate electronic health records skills; Epic preferred
- Ability to use multi-line phone systems, messaging systems, and teleconference systems
- Ability to use proper body mechanics and standard precautions Ability to maintain professional boundaries with patients, families and co-workers
At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.
Together, we pursue a vision of equity—in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.
We foster a culture of belonging and inclusion that celebrates people’s uniqueness and leads to meaningful, empathetic connections.
Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
