What are the responsibilities and job description for the ITSM Analyst position at AgreeYa Solutions?
Job Details
Title- ITSM Analyst
Location- Austin, TX (Position will be 3 days remote with 2 days (Mondays and Tuesdays) required to be onsite at the location listed above. Program will only accept LOCAL ONLY candidates for this position)
Type- 12 month contract
Job Description:
Agreeya is Global integrator and seeking a ITSM Analyst.
Overview:
Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be; summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system.
As TULIP application s features continues to grow and evolve, the need for a dedicated Systems Analyst has become increasingly critical. Many of our current operational challenges stem from inefficiencies in workflows, recurring system issues, and gaps between business requirements and technology solutions. A Systems Analyst will play a vital role in conducting root cause analysis, identifying underlying system and process inefficiencies, and implementing solutions that prevent recurring problems. By proactively addressing these issues, we can reduce downtime, increase productivity, and ensure smoother business operations. Furthermore, this role will drive process improvements by evaluating existing workflows, identifying bottlenecks, and recommending automation or optimization strategies. Many of our current processes contain redundancies or manual inefficiencies that slow down operations and increase costs. A Systems Analyst will work cross-functionally with business units and IT teams to ensure that technology solutions align with business needs, improving collaboration and reducing miscommunication. By leveraging data analysis and system performance insights, they will help leadership make informed, strategic decisions that enhance operational efficiency and mitigate risks. Additionally, hiring a Systems Analyst will lead to significant cost savings over time. Inefficiencies in systems and workflows often result in hidden costs, including unnecessary rework, system downtime, and operational delays. By focusing on preventative measures and continuous improvement, a Systems Analyst will help reduce these expenses. This role is essential in ensuring that our systems and processes are optimized for long-term success, ultimately driving better business outcomes, improved efficiency, and sustainable growth.
Minimum Requirements:
Required Ability to work proactively and reactively, collaborating with various teams to implement solutions and improve processes.
Required Coordination and Collaboration: Work with various teams, including IT support, development, and operations, to gather information and expertise.
Required Relies on limited experience and judgment to plan and accomplish goals.
Required A certain degree of creativity, out of the box thinking, and latitude is required.
Required Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
Preferred Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives.
Preferred Strong understanding of principles of Problem management, experience with applying various problem management methodologies and techniques. Implement strategies and processes to prevent problems from recurring, such as recommending permanent fixes, proces
Preferred Experience with preventing recurring incidents by identifying, analyzing, and resolving the root causes of problems, ensuring IT service reliability and business continuity.
Preferred Experience with Root cause analysis techniques help identify the underlying reasons behind problems, preventing recurrence and have experience with applying RCA methods such as 5-Whys, Fishbone diagrams, Fault Tree Analysis, FMEA, Pareto charts, and Chang
Preferred Problem Identification: Identify and categorize problems based on their impact and urgency.
Preferred Problem Investigation: Investigate problems to understand their root causes and impact.
Preferred Solution Development: Develop and implement solutions, including temporary workarounds and permanent fixes.
Preferred Problem Resolution: Ensure that problems are resolved within agreed-upon Service Level Agreements (SLAs).
Preferred Problem Closure: Close problems after they have been resolved and documented.
Preferred Communication: Keep stakeholders informed about the status of problems and solutions.
Preferred Continuous Improvement: Monitor the effectiveness of implemented solutions and continuously seek ways to improve Problem Management processes.
Preferred Familiar with standard concepts, practices, and procedures within a particular field.
Preferred Strong understanding of ETL (Extract, Transform, Load) to extract, transform, and load data, enabling businesses to use data for analysis and decision-making, extracting data from various sources, such as databases, files, and cloud services.
Preferred Bachelors or Master s degree in relevant field is preferred.
Preferred ITIL Certification is preferred
Preferred Certification in Azure Data Factory (ADF) preferred
About Us:
AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,850 staff across offices. AgreeYa works with 500 organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at Agreeya for more information.
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.
