What are the responsibilities and job description for the Senior Process Analyst position at agreeya?
Job Title : Senior Process Analyst
Location : Remote
Type : Contract
Work within the constructs of the ITIL Framework to help Information Technology teams exceed service levels by means of process execution and governance.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Develop, analyze, and manage Application deployment and infrastructure maintenance plans.
- Identify dependencies, mitigate risks and scheduling conflicts.
- Supervise progress to implementation plan and design a backout strategy.
- Work cross-functionally to help facilitate applications and infrastructure changes to pre and production environments using deployment automation tools.
- Secure applications checkout resources and facilitate checkouts in controlled environments.
- Monitor / police environment changes and ensure stability and quality.
- Ensure Compliance with Enterprise Change Management Guidelines, provide guidance to IT Delivery Teams in establishing discipline around Build Delivery and Release process.
- Plan, communicate and coordinate database refresh activities for controlled environments
- Create and / or maintain process documentation / workflows, knowledge articles and self-service guidance for applicable IT Services
- Collect and document business requirements for policy and process improvement, including automation efforts
- Facilitate process workflow modeling to collaborate on process and policy improvements, automation capabilities and clearly defined end-to-end use cases
- Conduct maturity assessments against the policy / process activities to highlight areas of improvement or concerns
- Define, update, deploy and manage standards for multiple processes, to include identification of interdependencies between defined processes desired
- Establish and support controls and procedures to review, assess and prioritize these requirements for incorporation into tool and process designs.
- Extract reports and provide a high-level analysis of data for review in alignment with supporting ITSM-defined metrics
- Review information and trends to ensure the output of processes is achieving the desired results and the corresponding services are meeting agreed upon service levels.
- Provide key management reporting of and metrics as they pertain to defined goals and objects and their critical success factors.
- Identify and assess issues and risks and bring inconsistencies and problems to the attention of management
- Maintain a complete understanding of and adheres to all IT policies and processes
- Organize Advisory / Review Board and Council meetings, record meeting decisions, report out on meeting minutes and action items; follow through to completion of action items.
- Manage the communication plans within respective management functions
- Maintain an up-to-date Master Calendar for respective management functions
EDUCATION, EXPERIENCE & TRAINING REQUIRED
COMMUNICATION & INTERPERSONAL SKILLS :
About Us :
AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,850 staff across offices. AgreeYa works with 500 organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information.
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture .
