Customer Service Representative

Position: Customer Service Representative – Non-exempt

Position Reports to: Customer Service Manager

Job Purpose Summary: To provide an exemplary experience for our customers with service scheduling needs as well as all facets of the service department. All customer Service Representatives must be career-minded professionals that demonstrate and execute duties at a high level of accuracy and excellence.

Key Responsibilities and Accountabilities:

• Schedule customers for service needs. Including rescheduling, keeping a quota of invoices produced daily vs how many customers have been scheduled.
• Use mapping technology for all calls. (Microsoft office/Google Maps/Package AI)
• Communicate all pricing, collect payments, review warranty information.
• Assist customer service manager, supervisors, installation, and delivery teams as well as sales teams with customers with specific service requests.
• Maintain several platforms consistently throughout the day.
• Maintain organization and be detail oriented while setting a high-level work pace.
• Maintains a calm and collected demeanor while interacting and researching resolutions to difficult situations with each of your customers.
• Sustains a high call volume with a daily percentage rate of 70% or higher all for calls answered.
• Works as a team and is respectful of others. Assists co-workers as able and is professional and respectful of others time.
• Maintains an excellent attendance record.

Physical Requirements:

• Must be able to remain in a stationary position 50%
• Occasionally move about office at times.
• Constantly operates a computer and other office productivity machinery. At times may move office supplies and equipment weighing 10-15 lbs.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.