What are the responsibilities and job description for the Customer Service Representative position at Agri-Cover?
Agri-Cover, Inc., an aftermarket automotive manufacturer is looking for a full-time Customer Service Representative in our Jamestown, ND location. Visit our website and apply online at www.agricover.com/careers.
Summary
- Assists customers with questions regarding products, orders and other inquiries.
Essential Duties and Responsibilities
- Takes incoming calls from Dealers and End Users and converts them into Dealer or direct sales.
- Quotes pricing and availability of product to Dealers and End Users.
- Processes orders.
- Handles questions concerning warranty, products, and shipping.
- If needed, may refer questions to Supervisor.
- Responds to voicemail messages and email correspondence.
- Keeps Supervisor appropriately up to date with relevant issues, questions, and work duties.
- Implements improvements.
- Other duties may be assigned.
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education and/or Experience
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.