Pivot Service Tech

Job Summary:

This position is responsible for the maintenance of the pivot service department which may include managing and running jobs, estimating repair jobs, overseeing customer communications and relations, preparing Daily Sheets for work completed.

Essential Duties and Responsibilities and Expectations:

• Customer Service
  • Perform all necessary service needed to customers to maintain their irrigation system
  • Communicate with customer via phone or in person to discuss new systems or maintenance of existing systems
  • Provide estimates as needed
  • Coordinate with the parts department to assure the required parts are on hand or ordered as needed
  • Expand customer base by additional advertising or cold calls etc
  • Follow up with customers after service is completed to assure everything is completed satisfactorily, if not determine job needs and finalize.
  • Monitor jobs which have limited pre-payment/credit to assure
• Invoicing
  • Implement policies set by manager for customer invoicing
  • Review all work orders for each customer job for correctness to make sure all parts are included and unused parts are taken off reservation for job
  • Verify all Material Lists per job
• Work Hours: All days and hours needed to grow the pivot service department
• Professional Dress: Agri logo button down shirts, clean jeans, and appropriate PPE
• Show Respect to all Customers and Employees
• Communication: 24hour turn around on all emails, texts or phone call responses

Competencies or Knowledge, Skills, and Abilities (KSA s):

Must be detail oriented, organized, and capable of multitasking, managing several projects at one time, excellent customer service and interpersonal skills, ability to adapt, take direction, and learn new systems and processes as needed. Committed to customer satisfaction with a high regard for others and completing tasks on time. Must be proficient in communication skills and demonstrate those skills and abilities.

Physical Demands & Working Conditions:

The physical demand described here are representative of those that must be met by an employee in order to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Daily duties of this job will involve prolonged periods of standing with reasonable amounts of sitting, lifting up to 75lbs, driving, public interaction, and computer use. Such activities will require sufficient manual dexterity, vision, mobility, clarity of speech, and hearing to effectively perform the duties and responsibilities of this position.