Digital Sales Lead / Product Specialist (Chile)

Digital Sales Lead/Product Specialist
Latin America

About AgroFresh

Imagine a world with less food waste and stronger, more sustainable produce businesses. Where consumers everywhere have even more abundant and delicious produce options. This is our singular focus at AgroFresh and what inspires our colleagues every day.

AgroFresh is an AgTech innovator and global leader with a mission to prevent food loss/waste and conserve the planet’s resources by providing a range of science-based solutions, digital technologies, and high-touch customer services. In a world fraught with climate change and shrinking natural resources, we partner with growers, packers, and retailers bringing solutions across the food supply chain to enhance the quality and extend the shelf life of fresh produce. The AgroFresh organization has 40 years of post-harvest experience across a broad range of crops, including pome fruit (apples/pears), citrus, avocados, and mangoes – and we continue to expand into new countries and crops and pre-harvest.

What the Role Delivers

This role leads the Latin American regional sales and deployment of digital and data products that tangibly impact agricultural supply chains and food waste globally, including a SaaS platform, IoT devices, mobile apps, integration partners and related BI outputs. Food waste is a problem of generational scope impacting greenhouse gas emissions, hunger and nutrition in every region of the world with significant opportunity for digital solutions to provide long-term impact. The successful candidate joins a nimble, collaborative team focused on digital offerings that contribute to the consistent profitable growth of the global organization.

Key Responsibilities
In order of relative importance

• Collaborate with account managers and country leads to develop a robust digital sale pipeline closing adequate deals to generate budgeted annual recurring revenue
• Drive productive prospecting, system demonstration, client trials and subscription deal flow in collaboration with commercial teams
• Assisting with the initial configuration and implementation of digital products
• Collaborate with client success manager to delivering user training and documentation
• Generating user acceptance test plans and monitor their signoff
• Providing close support in the go-live phase and annual account performance reviews
• Identify upsell/cross sell opportunities
• Understand client processes regarding technology topics and derives related requirements in alignment with digital product owner
• Ensure continuous information exchange with product management about customer specific engineering topics

Who to Work With

Primary internal and external stakeholders

• Member of the Digital & Data team
• Reports to Head, Digital & Data; responsible to Regional Commercial Director, Product Owner and Client Success Managers
• Key collaborator with account and technical managers, technical resources and country leaders

How We Work
AgroFresh core competencies – those in italics apply for people leaders

• Accountability for Results
• Mindset for Growth
• Customer Centricity
• One AgroFresh

What the Job Requires

• Bachelor’s Degree or Equivalent
• Ability to travel up to 33%
• Competency in MS Office/365 and CRM

What to Have Done and Know How to Do

These skills and experiences are highly desirable; however, they do not preclude exceptions based on an individual’s performance history and demonstrated potential.

• 2 years of experience in a sales, client success/service or project management role for a technology company or division (preferably SaaS)
• Proven ability to manage a portfolio of accounts with keen prioritization and multi-tasking abilities
• Exceptional interpersonal skills; have the unique ability to talk technical details, ROI/value creation and business strategy in the same conversation
• Strong technical aptitude and respect for processes but be adaptable through change
• Strong organizational and analytical skills with a keen attention to detail
• Customer-centric mentality; ability to empathize and build client relationships
• Ability to think creatively and be a persistent problem solver

Why Work Here

• We work every day to improve the quantity and quality of fresh produce and reduce food waste – that is important to every person on the planet!
• We have a rich history and are known for our quality products.
• We have an enterprising spirit and are looking for like-minded problem-solvers to help us accomplish our goals.
• We focus on the Critical Few priorities that are important for us and our customers and then hold ourselves accountable to deliver.
• We are growing and transforming – both our business and the industry.
• We are committed to developing our colleagues and helping you advance in your career.
• We offer competitive compensation and benefits packages.

Local Details

• Remote or Hybrid role based in Chile
• Must be fluent in English and Spanish; Portuguese is a plus