What are the responsibilities and job description for the Field Service Technician I position at AGS LLC?
Join the Game: Become a Field Service Technician at AGS!
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!
What You’ll Do:
Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.
- Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
- On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.
What You Bring to the Table:
Education: High School diploma or GED
License to Drive: A valid driver’s license, vehicle insurance
Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
What You’ll Love About This Role:
Adventure Awaits: Traveling to the different casinos and customers in your territory
Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!
Physical & Work Environment:
You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).
Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).
Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
- Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
