What are the responsibilities and job description for the Truck and Automotive Service Writer position at Agtegra Cooperative?
Agtegra Cooperative is a local agricultural cooperative headquartered in Aberdeen, SD. It is owned by over 6,700 farmers and ranchers, predominantly in North and South Dakota, with a network of over 70 locations and 850 employees. For more information, please visit
At Agtegra, our mission is simple :
Do something great for my farm and family that nobody else will do ' To accomplish this, Agtegra offers diverse career opportunities where employees can grow and work in their local communities. Your personal and professional needs matter here - which is why we offer a variety of competitive benefits to employees, including healthcare and retirement, generous paid-time-off (PTO), family leave, and a clothing allowance just to name a few. It's not just a job at Agtegra - it's a place where we invite all employees to
Start Here. Grow Here .
POSITION SUMMARY
The Truck and Automotive Service Writer supports the Truck and Auto team by overseeing service schedules and orders, updating customer accounts, and handling payment processes. They ensure customer needs are met and help create a smooth and positive experience for each customer.
KEY RESPONSIBILITES
Interact professionally with customers in person, by phone, and via email to understand their needs and provide appropriate solutions.Ensure service appointments are scheduled correctly, factoring in both customer needs and available service times.Track service orders and progress, ensuring timely updates and completion.Maintain organized and accurate records for inventory, services, and customer accounts.Address customer inquiries quickly, providing clear information and resolving concerns efficiently.Oversee the full-service process, including appointment scheduling, order taking, monitoring progress, calculating charges, and processing payments.Managing all aspects of financial record keeping and ensuring accuracy in financial statements, including maintaining assembly sheets, daily reports, account transfers and billing.Serve as a liaison between customers and other departments, ensuring smooth communication and service flowAdheres to all safety regulations, requirements, policies and procedures, including OSHA regulations, the vehicle policy and fleet safety program and DOT regulations.REQUIRED QUALIFICATIONS
High School diploma or General Education Degree (GED) with One to two years related experience and / or training; or equivalent combination of education and experience.Must be eligible to work in the United States without visa sponsorship.Must be 18 years or older.English proficiency.Valid Driver's License.Ability to work overtime including weekends, holidays, or different shifts.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands; talk or hear and taste or smell. The employee is frequently required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 50 pounds and occasionally lift and / or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles and outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and / or humid conditions; high, precarious places; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in the work environment is usually loud.
Agtegra Cooperative is an equal opportunity employer.
