What are the responsibilities and job description for the Retail Services Lead position at Agua Caliente Casino • Resort • Spa?
Job Description Summary
Retail Lead is responsible in assisting the day to day operation and maintenance of the retail shops at ACRM. Retail Lead is responsible for assisting in the supervision of the retail staff of job duties and assignments.
Essential Duties and Responsibilities (other duties may be assigned)
- Ensures bank is counted and balanced with Cash Cage.
- Oversees the purchase, monthly inventory process and stocking of all retail merchandise..
- Maintain orderly and neat presentation of retail merchandise; directs and oversee the replenishment of merchandise.
- Monitors sales versus purchases to ensure proper levels of merchandise are ordered and maintained
- Perform duties and follow all procedures related to the opening and closing of the retail shop.
- Monitor and report any problems or issues with regard to the operation of retail shop to Retail Manager.
- Assists with the hiring, training, and disciplinary actions of the Retail Services department.
- Assists and directs Team Members with assignments and duties.
- Provides excellent customer service to both guest and internal clients.
- Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.
Supervisory Responsibilities
Retail Clerk
Access to Sensitive Areas and Information
As per the ACGC Access Matrix
Signatory Ability
HR forms
Qualifications
Required Education and/or Experience
- High school diploma or G.E.D.
- 2-3 years of guest service experience and/or training or equivalent combination of education and experience.
- Ability to work with other departments and have excellent customer service skills.
- Must be able to communicate in English.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions/Physical Demands
To perform this job successfully, the individual must be able to stand, move and work throughout the retail shops, offices, basement, and various areas of the properties, including walking up to 1 mile, climbing stairs. Must be able to work in a smoke filled environment. The individual must be able to work with various levels of noise in the work environment which is usually moderate. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
