Operations and Customer Support Specialist

Company Overview

We love pure water as much as we love clean oceans, that's why we at Aguavida Premium Water ( store.aguavidapremium.com ) strive to treat and bring the best water to our customers in the way that is also best for the environment . Our mission is to provide premium and alkaline water at a reasonable price, with eco – friendly solutions using local production and local distribution. Since 2014, Aguavida Premium Water strives to reinvent the water business and believe that everyone deserves the best water quality.

Summary

This role operates as the key and hybrid role of Customer service - Operations for Water Delivery along with administrative support to the CEO. The CS/OA will be extremely organized and has the ability to complete daily operations, Handling delivery routing and support of a growing subscription based water delivery business with little guidance. S/he will efficiently and proactively solve problems and follow everyday protocols.

In this role you will be responsible for:

• Dealing with Home & Office Delivery operations while having constant communication with Driver and all other staff
• Offers assistance and handle customer requests by phone or email in a complete and timely manner, providing courteous, efficient and professional service
• Manages Customer recurring billing and recurring delivery schedule, following a predetermined route schedule and set driving route every day.
• WooCommerce Recurring Payments System- Maintaining the recurring payment system, ensuring that subscriptions are updated as needed
• Allocate new accounts to delivery route, following a pre-established delivery route and schedule
• Develop relationships with and provide services and products to new and existing customers that insures customer retention and customer loyalty
• Maintains logs and schedules for water delivery service, manages bottle inventory and keeps bottle pick up tracking
• Excellent verbal and written skills
• Schedule drivers and backup drivers, helps with hiring paperwork and Hiring procedures.
• Assist CEO with administrative tasks.
• Serve as a business partner ensuring strategic, proactive and thoughtful support of the business
• Understand Aguavida’s goals and priorities and act as a thought partner to the team
• Key Holder Responsibilities- You will be a key holder and responsible for opening the warehouse when needed.

We are looking for:

• 1-2 years of customer experience or Resent graduate student
• Highly organized, analytical, flexible with shifting priorities and able to always exercise strong judgment
• Excellent communication skills with the ability to work effectively with a diverse set of personalities
• The ability to move quickly and make on-the-spot decisions
• Advanced knowledge of G Suite, Excel, word, WordPress/WooCommerce, routing software is a plus but not required
• High level of integrity and discretion in handling confidential information and dealing with professionals inside and outside the company
• Someone with the curiosity to gain more knowledge
• Thrive in a fast-paced, start-up environment and willing to learn new things
• Since this is a part-time, on-site position, we’re looking for candidates who are located in or near the Valley to ensure a manageable commute.

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 20 – 30 per week

Shift:

• Day shift
• Morning shift

Location:

• Canoga Park, CA 91304 (Preferred)

Ability to Commute:

• Canoga Park, CA 91304 (Required)

Ability to Relocate:

• Canoga Park, CA 91304: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22