Customer Service Specialist

AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest is part of the 100 year-old Farm Credit System - the leading provider of credit to American agriculture.

AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West.

We are in search of a Customer Service Specialist I or Customer Service Specialist II to join our Washington Lending and Insurance department in Pasco. This full-time position reports to the Director of Operations and assists in accomplishing organizational objectives by providing excellent customer service and creating a positive image of AgWest to customers and others.

This position requires the ability to work in office 100% of the time.

Compensation Information

The base salary range for this position in Pasco, Washington is :

Level I : $38,000 - $56,400; bonus at target is 6% of salary.

Level II : $43,100 - $62,600; bonus at target is 6% of salary.

Job Requirements

• Perform miscellaneous clerical duties such as typing correspondence and documents, maintaining files, photocopying or faxing documents, answering the telephone, and taking messages as required.
• Deliver a positive first impression and greeting to walk-in customers and others.
• Process customer transactions by phone, in writing or in person according to organization standards.
• Ensure customer information is handled with a high degree of confidentiality.
• Assist in the preparation and processing of loan making and servicing transactions and crop insurance projects as needed.
• Gather financial information and refer appropriate customers to entities where AgWest has referral agreements in place.
• Maintain branch inventory; order and maintain office supplies.
• Participate in mail activities including opening, collecting, distributing, delivering to post office, and maintaining related equipment.
• Maintain and monitor customer records and necessary follow-ups by documenting and ensuring accuracy of information.
• Respond to customer account inquiries by accessing and understanding the information and verbally answering the customer's question or directing the question to appropriate personnel.
• Effectively coordinate and facilitate requests as required.
• Perform back-up duties to Loan Specialists and Insurance Specialist as needed.
• Monitor follow-up requirements in assigned areas.
• Ensure appropriate information security protocol is followed in order to prevent unauthorized transactions.
• Ensure medical inquiries and requests are referred to appropriate staff.
• Comply with documentation expectations, procedures, laws and regulations.
• Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.
• Other duties as assigned.

Minimum Requirements

Benefits Offered by AgWest

Details about insurance and retirement benefits are available at :

LI-Onsite

Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by law.

When you apply for a position with AgWest Farm Credit, we collect personal identifiers (from your resume and other application information you submit), such as your name, email address, mailing address, telephone number(s) and employment and education related information. This helps us evaluate job applicants for hiring opportunities, and, communicate with them.

To comply with federal regulations for equal employment opportunity and affirmative action (EEO / AA), we track our applicants by gender, race / ethnicity, veteran status, disability status, and the position for which they applied. You will be presented with a voluntary self-identification form as part of this application; we wanted you to know why we collect this information and what we do with it. Please be aware that this information is kept separate from your application, and not utilized in the selection process.

For more information about the information AgWest Farm Credit collects, please see the AgWest Farm Credit California Privacy Policy.

Salary : $43,100 - $62,600