What are the responsibilities and job description for the Information Technology Support Specialist position at AHEDD?
Information Technology (IT) Support Specialist – Full Time – Camp Hill, PA
AHEDD, a local 501c3, is seeking an organized and innovative Information Technology (IT) Support Specialist to serve as a liaison between AHEDD staff and external IT vendors for IT infrastructure and programmatic needs. The position requires a self-starter who learns quickly and works productively with minimal direction under tight deadlines.
This position is based in our Central Office in Camp Hill, PA and requires occasional travel to field office locations throughout Pennsylvania.
IT Support Specialist Responsibilities:
- Manage and track all hardware and inventory (Desktops, tablets and cell phones)
- Provide IT support to employees remotely across regions in coordination with third party managed IT vendors
- Set up new user accounts and devices
- Position reports our QA/IT Director to problem solve issues as they arise
IT Support Specialist Requirements:
- High school diploma or GED; bachelor’s degree preferred
- Ability to travel within the region for AHEDD business
- Have a valid driver’s license, active car insurance and are legally eligible and able to drive to program assignments
- 3 years of experience in data and quality management processes with stakeholders in the business and technology domains
- Advanced knowledge of MS Office Suite; familiarity with MS365 and Azure preferred
- Exceptional communication and relationship building skills
- Ability to manage hardware and inventory
What we offer:
- AHEDD recognizes our workforce as our single greatest asset and is essential to achieving our mission.
- Salaried position $50,000-$55,000 per year (based on experience)
- Medical, dental, vision and life insurance included after 30 days of employment.
- Paid time off accrued every two weeks and six paid holidays per year.
- Company provided cell phone and laptop for work use.
- Short term disability after 1 year of employment.
- 401(k) with employer contribution after 1 year of employment.
- The chance to make a positive impact in the lives of others.
For more about AHEDD, please see www.ahedd.org.
AHEDD is an Equal Opportunity Employer and a drug free workplace.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $50,000 - $55,000
