Customer Serv/Warehouse Associate

Job Description

Job Description

Customer Service / Warehouse Associate

BENEFITS : Medical, Dental, Vision, 401K

Shift : 7 : 30-4 : 30 with a 1-hour meal break

AHF Products has a job opportunity for a CSR / Warehouse Associate to be located in Ashville, NC. Reporting to the Branch Manager, the CSR / Warehouse Associate will play a crucial role in the day-to-day sales activities of the branch.

JOB DUTIES :

• Provide clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and completion process.
• Always maintain a professional appearance and attitude.
• Answer phones and greet clients as they enter the customer service area.
• Process customer orders efficiently and accurately.
• Ensure that all orders are updated with the proper status code(s).
• Maintain the open order / quote reports, follow up on backorders.
• Call customers to communicate on order status and ETA’s.
• Liaison with outside sales reps. and managers.
• Solve customer problems with a sense of urgency and accuracy.
• Communicate effectively with customers and co-workers.
• Schedule delivery and reminder calls to customers.
• Complete projects or assignments as delegated by the supervisor.
• Back up to other positions within the department when needed.
• Maintain an organized, clean, and efficient work area and work environment.
• Scan all paperwork into Imaging (PO’s, receivers, POD’s).
• Follow quality service standards and comply with procedures, rules, and regulations.
• Process, package and ship orders accurately and in a timely manner.
• Organize stock and maintain inventory and supply, rotating inventory as necessary.
• Accurately examine incoming and outgoing shipments to vendors, customers, etc.
• Restocking shelves by forklift, ladders, or by hand.
• Assist with inventory control as needed.
• Have an energetic, outgoing and friendly manner
• Abide by all company safety and hygiene regulations.
• Be willing to learn new tasks and responsibilities and must be able to adapt to change.
• Take initiative and work well with minimal supervision.
• Ability to solve customer problems with shipments and orders.
• Process paperwork necessary for transferring inventory to maintain proper inventory documentation.
• Being comfortable with a computer is required.
• Perform cycle counts
• Any other duties as assigned

JOB QUALIFICATIONS :

PHYSICAL DEMANDS :

MENTAL DEMANDS :

AHF PRODUCTS :

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.