What are the responsibilities and job description for the Customer Service Rep position at AHF Products?
Customer Service Rep
BENEFITS: Medical, Dental, Vision, 401K
AHF Products has a job opportunity for a Customer Service Rep to be located in Crossville, TN. Exact compensation may vary based on skills, experience, and location. The Customer Service Rep is responsible for all aspects of customer assistance. This position is located in Crossville, TN Corporate Office, requiring attendance and adherence to scheduled and assigned work hours. Position is not a telecommuting position.
JOB DUTIES:
Handling calls regarding everything from order placement and order confirmation to material availability, product information, and requests to rush orders.
Communicating with various individuals including retailers, distributors, and freight carriers as well as internal contacts such as sales, production planning, plants, finance, and transportation to service customer orders and inquiries.
Exercise strong listening skills and decision-making capabilities to resolve customer issues resulting quickly and effectively in superior customer satisfaction.
Provide back-up support within the team or swing capacity within the Customer Service Department
JOB QUALIFICATIONS:
- Computer and Keyboarding Skills
- Math Skills
- Communication Skills
- Ability to Lift
- Team Oriented
- Demonstrate professional telephone skills.
- Outgoing personality willing to work with all personality types
- Basic math and reading skills
- Dependable (excellent attendance record)
- Strong problem-solving skills
- Positive attitude and strong work ethic
- Strong verbal and written communication skills
- Good interpersonal skills in dealing with employees, management, and customers
- Ability to work in a team environment
- Ability to work overtime when necessary.
PHYSICAL DEMANDS
- Frequent bending, lifting 50 lbs., standing/walking 8 hours a day, squatting, reaching, pushing and pulling
- Frequent vision must be sufficient for inputting data into a computer.
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Frequent sitting or standing for extended periods of time
Occasional walking, stretching, bending, stooping, twisting, reaching, grasping and repetitive movements
Frequent Talk, hear, read, write, and comprehend English
Frequent Must be able to work in a non-temperature-controlled environment
MENTAL DEMANDS
- Think analytically
- Make decisions
- Develop options and implement solutions
- Work with a team
- Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
- Attention to detail
- Communicate effectively
- Multitask in a fast pace environment
- Work with a Sense of Urgency
AHF PRODUCTS:
AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.
