Executive Account Manager

We are seeking an account manager to join our team!

Responsibilities:

•  Respond to leads in a timely and professional manner
•  Ensure lease administration is completed promptly, thoroughly, and accurately
•  Present and sell company products and services to new and existing customers
•  Reach agreed upon sales targets by the deadline
• Resolve customer inquiries and complaints
•  Set follow-up appointments to keep customers aware of latest developments
• Create sales material to present to customers

Qualifications:

• Capability to thrive in a fast-paced environment that requires attention to detail and adherence to deadlines
• Previous experience in sales, customer service, or other related fields
•  Familiarity with CRM platforms
•  Ability to build rapport with clients
•  Strong negotiation skills 

Job Summary – Task and Duties

Collaborate closely with a small, dedicated team to achieve common goals, fostering a supportive and efficient work environment. Each team member plays a vital role, contributing unique skills and perspectives to meet and exceed company expectations.
Increase profitability and minimize expenses by:
Assisting General Manager with decisions relating to maintenance of proper unit mix.
Assisting General Manager with appropriate reservation pricing.
Manage assigned accounts both corporate and individuals. Sometimes meets the client at the community to show the apartment.
Secure and place apartments, taking into consideration delivery dates and inventory levels for fulfillment.
Match apartments to customer requirements and close contracts for defined periods of time.
Pursue and capitalize on all internet leads through the referral system.
Responsible for filing all correspondence pertaining to guest and apartments.
Meet with customer operations daily to schedule and discuss any problems or concerns from existing clients and solve these issues overseeing quality control.
Responsible for the maintenance of office equipment, and ensure that supplies for the entire staff are in accordance with company purchasing policies.
Work with corporate office on accounting issues for both payable and receivables.
Responsible for accurately entering and keeping all information in reservation software current and up-to-date for each apartment and resident.
Assist with apartment turns, set-ups, closes, walks, and laundry duty as necessary.
Responsible for final walk thru to make sure unit is cleaned and stocked and ready to be rented. (GM and AM both do this.)
Responsible for all communication/correspondence with guest: answering questions, providing move-in/move-out information,
Essential Job Functions – Key Responsibilities
Increase profitability and minimize expenses.
Manage corporate accounts.
Increase sales (both inside and outside).
Align clients’ requirements to appropriate apartments.
Assist the General Manager with inventory control of opening and closing units.
Expected to step in the branch General Manager’s role when the branch General Manager is away from the office due to sickness, vacation, educational purposes, or other work requirements.

Qualification Requirements – Education, Experience, Skills
Good verbal communication, listening skills, and organizational skills. Ability to problem solve. Must be able to communicate well with staff and manage outside contractors. Able to work individually and as part of a team. Must possess excellent relationship-building skills. Computer literate, high level of accuracy and detail oriented.

Physical Demands and Travel
Occasional lifting of items up to 25 lbs. Able to be on feet for more than 5 hours at a time, if needed. Travel 10%, if needed.