What are the responsibilities and job description for the Customer Service Specialist (Kaukauna, WI) position at Ahlstrom?
This location offers a hybrid work environment. You will be afforded the opportunity to work from home three days per week.
About the Opportunity.
Reporting to the Customer Service Lead, the Account Specialist (Customer Service Specialist) manages assigned customer accounts from entry to delivery, ensuring the customer's expectations are met or exceeded. This person must use exceptional communication skills to build successful relationships with each customer, as well as our sales and manufacturing personnel, to ensure the customer's expectations are achieved. The goal is to provide excellent service and maintain a high level of customer satisfaction.
Essential Functions and Primary Responsibilities :
- Must follow Ahlstrom's manufacturing and hygiene processes, procedures, and policies, as applicable, to the position's areas of responsibility, in order to meet and maintain the safety, quality, and regulatory compliance requirements for each grade of paper.
- Efficiently and accurately execute the order management process from entry to delivery for assigned accounts to ensure customer expectations are met.
- Provide back-up support for other Customer Service Specialists during vacation and other absences.
- Serve as primary contact for customers, build and maintain relationships to understand and respond to the customer's needs.
- Involvement in customer visits and hosting onsite meetings.
- Promptly respond to all customer inquiries and offer first-call resolution and / or alternatives.
- Proactively anticipate problems and initiate solutions before they become major issues.
- Support inventory management by monitoring and reporting inventory status and initiate recommendations and actions to adjust and / or replenish inventory levels so working capital targets are achieved.
- Learn all the steps of the order fulfillment process using associated systems and applications.
- Foster relationships with sales and marketing professionals to ensure accurate order pricing and product on all customer orders. Provide timely, complete, and direct information to communicate within the organization and the customer base.
- Prepare clear, concise reports, documentation, and routine customer correspondence.
- All other assignments assigned by management
- This is not an exhaustive list of duties or functions and may not necessarily comprise all the "essential functions" for purposes of ADA.
Essential Fucntions and Primary Responsibilities :
Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Join our journey to create a more sustainable world with products and solutions that Purify and Protect, with Every Fiber, for a Sustainable World. Our three divisions, Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials, address global trends with safe and sustainable solutions.
We are deeply committed to building and maintaining safe and inclusive environment and culture, where everyone feels valued and respected. At Ahlstrom, we all have equal opportunities to belong and reach our full potential.
Our net sales in 2023 amounted to EUR 3.0 billion and we employ some 7,000 people. Read more at www.ahlstrom.com
