Chief Operating Officer

Job Title : Chief Operating Officer – Facial Plastic Surgery Practice

Location : Westborough and Wellesley Massachusetts

Position Type : Full-Time

About Us : We are a well-established, highly regarded facial plastic surgery and aesthetic medicine practice dedicated to providing exceptional patient care and advanced services. We have two locations, one of which also has a Joint Commission accredited office based surgical suite. Our experienced team delivers a wide range of surgical and non-surgical treatments, ensuring a personalized, patient-centered experience.

Job Overview : We are seeking a motivated and experienced Chief Operating Officer / Practice Manager to oversee the daily operations of our busy practice. The ideal candidate will be a dynamic leader with a strong background in healthcare management, exceptional organizational skills, and a passion for delivering excellent patient care. This role is critical in ensuring smooth practice operations, maintaining a positive patient experience, and supporting the growth and success of the practice.

Key Responsibilities :

• Manage the day-to-day operations of the practice, ensuring efficient workflow and high-quality patient care.
• Collaborate with the surgeon, aesthetic nurse specialists, clinical team, and administrative staff to ensure smooth coordination between departments.
• Ensure the core business units are operating efficiently and are attaining growth targets and other practice goals.
• Establish policies and procedures that promote the organization’s culture, mission and vision.
• Oversee staff recruitment, training, performance evaluation, and scheduling.
• Monitor financial performance, including budgeting, payroll, and expense management.
• Ensure compliance with healthcare regulations, practice policies, and procedures.
• Optimize patient scheduling and the overall patient experience, from first point of contact to follow-up care.
• Manage vendor relationships, including negotiating contracts and overseeing supply inventory.
• Handle patient inquiries, concerns, and feedback with professionalism and empathy.
• Implement marketing strategies and community outreach efforts to grow the practice.

Qualifications :

What We Offer :

How to Apply : Please submit your resume, cover letter, and salary requirements.

Job Type : Full-time

Pay : $115,000.00 - $175,000.00 per year

Benefits :

Schedule :

Education :

Experience :

Ability to Relocate :

Work Location : In person

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Salary : $115,000 - $175,000