Director II Product Management, Order Lifecycle & Fulfillment

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Category/Area of Expertise: Product Management
Job Requisition: 406319_external_USA-IL-Chicago
Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: CF Product Management (5139178)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Overview

The Senior Director of Product Management will be responsible for the end-to-end product strategy and execution focused on eCommerce penetration and delivering an above-standard digital customer experience. This role requires a visionary leader with a deep understanding of both customer-facing user experiences and the associated backend technologies. The ideal candidate will have a proven track record in driving eCommerce growth, enhancing customer satisfaction, and leading cross-functional teams to deliver innovative and effective product solutions. Their leadership style inspires teams to do their best work.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

Product Strategy and Vision:

• Develop and articulate a clear product vision and strategy that drives eCommerce penetration and enhances digital customer experiences.
• Identify market opportunities, customer needs, and competitive landscape to inform product direction.
• Define and prioritize product roadmaps and initiatives that align with business goals and objectives, ensuring alignment across the overall company strategy with clearly defined outcomes and OKRs
• Infuse a multi-channel mindset that leads with mobile context first.
• Track product performance to inform future work.

Customer and Associate Experience Leadership:

• Lead the overall development of intuitive, user-friendly, and engaging customer-facing digital experiences and associate facing technology.
• Remit ownership across core eCommerce flows related to cart & checkout, payments, tax, slot management; fulfillment flows that include associate picking technology, order management, reconciliation, and route planning.
• Collaborate with Engineering, Experience Design, and other key functional leaders, to create seamless and delightful user journeys,

Technology and Innovation:

• Oversee the development and integration of backend technologies that support the digital customer experience, including eCommerce platforms and other associate technologies.
• Stay on top of emerging technologies and industry trends to drive innovation and maintain a competitive edge.
• Ensure scalability, reliability, and security of all digital products and platforms.
• Responsible for full knowledge of the technology stack across the products in their remit

Cross-Functional Leadership:

• Lead and mentor a team of product managers, while also working with and mentoring designers, developers, and other cross-functional team members.
• Foster a collaborative and high-performing team culture that encourages creativity, accountability, and continuous improvement.
• Coordinate with partners across brand success, marketing, customer support, and other departments to ensure alignment and successful product launches.

Performance and Analytics:

• Define and monitor key performance indicators (KPIs) to measure product success and impact on eCommerce penetration and customer experience.
• Utilize data-driven insights to make informed product decisions and optimize the customer journey.
• Regularly report on product performance, providing actionable insights and recommendations to senior leadership.
• Work closely with the Experimentation team to foster an environment of continuous learning and innovation

Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Requirements

• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• 12 years of experience in product management, with a focus on eCommerce and digital customer experience.
• Proven track record of driving eCommerce growth and delivering exceptional digital products.
• Experience across mobile app technologies and best practices (has been responsible for both web and mobile roadmaps)
• Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams.
• Excellent analytical, strategic thinking, and problem-solving abilities.
• Outstanding communication and presentation skills, with the ability to influence stakeholders at all levels.
• Experience with eCommerce platforms and other relevant technologies.
• Passion for innovation, customer-centricity, and staying ahead of industry trends.
• Experience in consulting is a plus.
• Good understanding of current GenAI technologies also a plus.

Specific to Transactional Funnel:

• Extensive experience in optimizing transactional process within the customer funnel, including cart management, checkout processes, and payment integration.
• Proven ability to increase conversation rates through data-informed strategies and enhancements to the utility side of eCommerce.

Preferred Qualifications

• MBA or advanced degree.

Salary Range: $185,840 - $278,760

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