What are the responsibilities and job description for the Director II Product Management, Customer Engagement & Personalization position at Ahold Delhaize USA?
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Position Overview
The Senior Director of Product Management will be responsible for the end-to-end product strategy and execution focused on eCommerce penetration, personalization, and delivering an above-standard digital customer experience. This role requires a visionary leader with a deep understanding of both customer-facing user experiences and the associated backend technologies. The ideal candidate will have a proven track record in driving eCommerce growth, experience working with Loyalty programs, enhancing customer satisfaction, and leading cross-functional teams to deliver innovative and effective product solutions. Their leadership style inspires teams to do their best work.
Our flexible / hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities
- Product Strategy and Vision :
o Develop and articulate a clear product vision and strategy that drives eCommerce penetration and enhances digital customer experiences.
o Identify market opportunities, customer needs, and competitive landscape to inform product direction.
o Define and prioritize product roadmaps and initiatives that align with business goals and objectives, ensuring alignment across the overall company strategy with clearly defined outcomes and OKRs.
o Infuse a multi-channel mindset that leads with mobile context first.
o Track product performance to inform future work.
o Lead the overall development of intuitive, user-friendly, and engaging customer-facing digital experiences.
o Remit ownership across core eCommerce flows related to products, identity & profile, rewards, coupons, and shoppable content.
o Collaborate with Engineering, Experience Design, and other key functional leaders, to create seamless and delightful user journeys.
o Oversee the development and integration of backend technologies that support the digital customer experience, including Loyalty platforms and other associate technologies.
o Stay on top of emerging technologies and industry trends to drive innovation and maintain a competitive edge.
o Ensure scalability, reliability, and security of all digital products and platforms.
o Responsible for full knowledge of the technology stack across the products in their remit
o Lead and mentor a team of product managers, while also working with and mentoring designers, developers, and other cross-functional team members.
o Foster a collaborative and high-performing team culture that encourages creativity, accountability, and continuous improvement.
o Coordinate with partners across brand success, marketing, customer support, and other departments to ensure alignment and successful product launches.
o Define and monitor key performance indicators (KPIs) to measure product success and impact on acquisition, retention, loyalty engagement, and monetization.
o Utilize data-driven insights to make informed product decisions and optimize the customer journey.
o Regularly report on product performance, providing actionable insights and recommendations to senior leadership.
o Work closely with the Experimentation team to foster an environment of continuous learning and innovation
Qualifications
Preferred Qualifications
Salary Range : $185,840 - $278,760
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At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Salary : $185,840 - $278,760
