What are the responsibilities and job description for the Sr. Manager, Network Automation position at Ahold Delhaize USA?
Category / Area of Expertise : IT & Technology
Apply below after reading through all the details and supporting information regarding this job opportunity.
Job Requisition : 391001_external_USA-SC-Mauldin
Address : USA-SC-Mauldin-211 BiLo Boulevard
Store Code : Infrastructure-Network (5118716)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose :
The Network Infrastructure Operations Manager provides expertise and leadership for mission-critical network services functions of the ADUSA enterprise network infrastructure. The primary purpose of the Network Services Manager is to oversee the daily operations and management of a large-scale enterprise network, focusing on operational excellence and strategic business alignment. This role is crucial for maintaining high network performance, security, and reliability for ADUSA retail, supply chain, data center, and corporate functions. The manager ensures that network services are delivered in compliance with Service Level Agreements (SLAs) and are aligned with ADUSA business objectives, enhancing organizational effectiveness and efficiency.
This role will also oversee the planning, design, and execution of network automation platforms and tools in support of ADUSA network transformation strategy. This role provides expert technical direction in automation efforts for the network Infrastructure organization. It will help amplify network capabilities by enabling analytics and automation to drive operational efficiencies in the environment. You will work closely with the Director of Network infrastructure to define the strategy, create an actionable roadmap, and execute the implementation in conjunction with partners inside and outside ADUSA.
In this pivotal role, you will lead our team in overseeing a dynamic Managed Service Provider (MSP) environment, championing exceptional service delivery and strict adherence to Service Level Agreements (SLAs). You will partner closely with various business units to align network services with strategic objectives, fostering seamless communication and collaboration across all functions.
Your expertise will drive the development and implementation of innovative strategies for network monitoring and automation, significantly enhancing system efficiency and minimizing downtime. You'll be at the forefront of adopting cutting-edge technologies and processes that elevate both network performance and security. You will manage vendor contracts and relationships within a multi-vendor landscape, ensuring compliance and optimal service delivery. Additionally, you will mentor platform engineers and technicians, instilling best practices in network management and empowering the team to excel. This is your opportunity to make a substantial impact in a fast-paced environment where your leadership will shape the future of our network operations.
Duties & Responsibilities :
- Operational Management : Oversee the network operations, managing daily activities, troubleshooting issues, and ensuring the network meets organizational performance standards.
- SLA Governance and Vendor Management : Monitor and enforce SLA compliance, manage vendor relationships, and negotiate contracts to ensure service quality and cost-effectiveness in a multi-vendor environment.
- Strategic Business Partnership : Act as a liaison between the Network Services and business units, ensuring that network strategies and activities are closely aligned with business goals.
- Network Monitoring and Automation : Implement advanced network monitoring tools and automation processes to proactively address issues, improve network performance, and reduce downtime.
- Leadership and Staff Development : Lead, mentor, and develop a team of network professionals, promoting continuous learning and adherence to best practices in network management.
- Technology Implementation : Evaluate and integrate new technologies and updates into the network infrastructure to support evolving business needs and security requirements.
Qualifications :
Preferred Qualifications :
Key Skills :
Leadership :
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial, and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create, and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
J-18808-Ljbffr
