Retail Quality Assurance Specialist II

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary

A minimum of three years retail QA experience and proven ability to act as a technical expert. Helps to ensure customer satisfaction & brand protection through education and verification of applicable product safety standards and procedures as they concern our stores, merchandising teams and associates. Support continuous improvement through training, coaching, auditing and mentoring. Interact regularly with the regulatory arena as official liaison.

Applicants must be currently authorized to work in the United States on a full-time basis.

Principle Duties and Responsibilities

• Follow up on third party food safety inspections. Conducts in-depth 'root cause' analysis of food safety and sanitation procedures for compliance and necessary follow-up / assessment. Capable of providing technical direction / guidance for resolving imminent health hazards business partners or QA team
• Capable of assessing the effectiveness and challenging corrective action plans and / or additional execution at retail or within other functional business areas; Capable of influencing future process improvements through root cause assessment.
• Provide education and training to business partners. Conducts food safety training / certification sessions (authorized trainer and exam administrator). Established confidence and skill level in delivering effective training.
• Develop contacts and relations with regulatory officials (health department, department of agriculture, weights & measures, etc.). Actively participate, contribute and accept leadership roles in regulatory and industry meetings educate and be an advocate for company product safety standard practices / policies / programs.
• Monitor and follow-up with sanitation and pest control vendor activities daily. Work with the local pest control and sanitation vendors to ensure compliance with contractual arrangements and directs them as needed. Technical expert and resource with providing direction for resolution.
• Provide direction / advice / consultation to retail and assigned distribution center locations, supervision and leadership regarding food safety and sanitation issues within their respective areas. Technical resource and ability to assess regulatory impact and provide immediate guidance.
• Provide food safety field support, direction and follow-up for emergency / crisis situations (power outages, fires, floods, claimed illnesses, recall audits, etc.). Ability to quickly assess both complex and / or individual situations; confident and trusted to provide practical and accurate guidance to mitigate risk and achieve regulatory compliance; considers issue complexity and scope on brand protection and consumer confidence.
• Conduct regular food safety / sanitation assessments of assigned distribution center operations. Focus on GMPs, sanitation, pest control support to ensure compliance with all regulatory and internal standards, including FSMA regulations. Technical resource and ability to assess regulatory impact and provide immediate guidance.
• Assist as needed in other regulatory compliance issues and follow-up including but not limited to Country of Origin Labeling, WIC, weight and measure standards. Technical resource and ability to assess regulatory impact and provide immediate guidance.
• Provide field support for corporate food safety initiatives and assess execution levels.
• Analyze, interpret and incorporate data / metrics to further minimize food safety risks. Ability to offer root causes and leading interaction with other functional areas to implement solutions.
• Interpret regulatory standards and identification of industry trends and best practices.
• Provide food safety field support, direction and follow-up pertaining to consumer complaints.
• Conduct environmental sampling of store equipment and facilities, interpret data and provide feedback and direction to the store and district management staff.

Basic Qualifications

Preferred Qualifications

Skills and Abilities

IL / MA / MD Salary Range : $83,840 - $129,480

LI-SM1

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Salary : $83,840 - $129,480