Community Service Tech

Position Community Service Technician Reports to Community Manager and Service Manager:

POSITION SUMMARY: 

The Service Technician maintains the physical condition and appearance of the site; and performs other “day-to-day’ duties determined by the service manager that will take into consideration the Technician’s skills, experience, and career goals, and how they best fit into the operational needs of the property. Based upon property assignment, the Service Technician may be required to perform the duties of the Service Supervisor.

JOB SPECIFIC COMPETENCIES:

• Provides service to residents in a prompt, courteous, and professional manner and follows up on service requests to ensure the highest quality customer satisfaction
• Performs maintenance work for make-ready units as directed; service requests and repairs as directed; installs major appliances; all other tasks as assigned by the Service Manager
• Cleans inspects, and maintains the physical appearance of the community, all common areas, grounds, and building systems, and corrects or reports deficiencies to supervisors
• Adheres to the company’s safety programs

POSITION QUALIFICATIONS:

Education:

• High School Graduate or General Education Degree (GED) for consideration
• Trade School preferred

Certificates and Licenses:

• HVAC/Freon Recovery Certification
• EPA Refrigerant Certification
• CPO (Certified Pool Operator)
• Valid Driver’s License
• All other certifications required by state and federal law

Experience/Specialized Knowledge:

• Minimum of three (3) years related experience
• Knowledge of a variety of skilled trades, including elements of construction/installation, uses, repair, and maintenance including minor carpentry, minor plumbing, mechanical and electrical, household appliances
• Framing and finishing walls, doorways, roofs, and other elements of wooden structures, installing and repairing sinks, drains, and toilets, inspecting, cleaning, and lubricating mechanical parts of equipment and doing basic welding and metal work

Other Requirements:

• Completion of in-house training within the first 90 days of employment
• Will be exposed regularly to the outdoor environment; may also have moderate exposure to injuries; will be exposed to some level of noise when using power tools; hazards can be avoided with proper lifting techniques, MSDS, general safety training, and wearing safety equipment
• Will be regularly called upon to work overtime and on-call schedules, while on-call must be able to respond to calls within 15 minutes and be on premises of assigned apartment community within 30 minutes to complete resident/management requests
• Enjoys the work that they do demonstrates a pleasant demeanor on the job and shows a desire for success
• Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others

The Community Service Technician may be required to assist with special projects or activities designated by the Company or in the absence of the Service Manager. This job description should not be considered all-inclusive. It is merely a guide of expected duties.

The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. I acknowledge receipt of a copy of the Community Service Technician job description and comply with the guidelines set forth.

Our Mission:

Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment

Core Values:

EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER