CRM System Admin

Job Description:
Short Description:
Responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware, software, and related infrastructure. Must have 6-10 years of experience.



Complete Description:
The mission of the District of Columbia Client is to protect the safety of residents, businesses, and visitors and advance the development of the built environment through permitting, inspections, and code enforcement. The contractor will have advanced knowledge of records management methodologies, systems, and standards of practice.

Description
The CRM System Admin will be responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware, software, and related infrastructure.

Responsibilities:

• Knowledge of Federal and District of Columbia records management laws, regulations, rules, policies and procedures; the principles and concepts of information governance of various phases of records and information management; and the complete records process and content management framework that supports the entire life cycle of Client records.
• Knowledge of record storage systems, including an understanding of record storage and retention procedures, and relevant rules and regulations established by District of Columbia and Client.
• Skill in evaluating the day-to-day functioning of a program and initiating changes to make it more effective.
• Ability to establish and maintain effective working relationships with local records officials, federal and state agents needing Agency records services, the public and peers, and management staff.
• Ability to exercise sound judgment and discretion in developing, applying, and interpreting policies and procedures.
• Skill in effective communication to organize ideas and present findings in a logical manner with supporting, as well as adverse, criteria for specific issues, and to prepare related materials.
• Ability to understand the Agencys Records Programs and their interaction with e-records systems.
• Organized and detail oriented. Self-starter with the ability to manage, prioritize and meet deadlines. Strong focus on customer service.
• Experience interpreting laws, regulations, procedures, or guidelines.
• Ability to administer and manage an automated fulfillment and registration system as well as Microsoft Office software applications (Word, Excel, PowerPoint).

Skills:
6-10 yrs. monitoring networks to ensure security and availability. Required 6 Years
6-10 yrs. performing daily backups. Required 6 Years
Bachelors degree in IT or related field or equivalent experience. Required 10 Years
Already worked for Client Records for 7 years. Required 6 Years
Knowledge of policy and Procedures with transferring Client records to Library of Congress. Required 4 Years
Knowledge of Client scanning process and procedures of DC buildings. Required 5 Years
Knowledge of Client policy with process of all document scanning, logging, transmitting and saving to secure drive in and out house. Required 4 Years
Advanced knowledge of records management methodologies, systems, and standards of practice. Required 5 Years
Ability to digitization records management systems and Agency records projects, using understanding of scanning activities interaction with E-records. Required 5 Years
Knowledge and ability to Processes information using Kofax to be transferred via FileNet in the e-records system. Required 5 Years