What are the responsibilities and job description for the Enablement Program Support Analyst position at AHU Technologies Inc?
TITLE: Enablement Program Support Analyst
LOCATION: Washington, DC/ Onsite
MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 1 year
INTERVIEWS: Webcam Only
Job Description:
The Tech Enablement Team is seeking an experienced Program Support Analyst to conduct day-to-day operations and support the management of the Tech Enablement Program, managing the Client Digital Services Training program and the ITSM knowledge database.
Responsibilities:
· Excellent verbal and written communication skills.
· Strong presentation skills.
· Excellent organizational skills and attention to detail.
· Ability to evaluate and research training options and alternatives.
· Ability to design and implement effective training and development.
· Excellent time management skills with a proven ability to meet deadlines.
· Proficient with Microsoft Office Suite or related software.
· Knowledgeable of applicable federal, state, and local regulations
Skills:
· Strong attention to detail and quality control Required 1 year
· Excellent writing and communication skills with the ability to explain technical terms Required 1 year
· Experience designing training materials Required 1 year
· Proven ability to problem-solve and multi-task in a fast-paced and flexible work environment Required 1 year
· Excellent customer service skills and ability to engage with people at all levels of DC Gov Required 1 year
· Solid experience independently managing day-to-day program tasks Required 1 year
· Familiarity with Microsoft 365 tools and apps, in particular all aspects of working in Teams, SharePoint, and Microsoft Forms. Required 1 year
· Familiarity with web-based learning platforms and modern educational techniques. Required 1 year
Salary : $42
