What are the responsibilities and job description for the Helpdesk Specialist Journeyman DC position at AHU Technologies Inc?
6-10 yrs installing and configuring system hardware/software in an enterprise environment
6-10 yrs installing operating system Required (OS) patches and upgrades
Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)
Bachelor’s degree in IT or related field or equivalent experience
Experience using an endpoint management tool to provide remote support
Strong Customer Service Skills
Experience providing administrative support in an IT environment
Proficient time management skills Required and detail oriented organizational skills
Microsoft Certifications: MCP
Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform
Expertise in troubleshooting hardware related issues
Expertise in troubleshooting complex software related issues
Can demonstrate experience making nontechnical users comfortable with complex technology concepts
Knowledge of Microsoft Office Suite (Office 2010 and Office 365)
6-10 yrs installing operating system Required (OS) patches and upgrades
Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)
Bachelor’s degree in IT or related field or equivalent experience
Experience using an endpoint management tool to provide remote support
Strong Customer Service Skills
Experience providing administrative support in an IT environment
Proficient time management skills Required and detail oriented organizational skills
Microsoft Certifications: MCP
Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform
Expertise in troubleshooting hardware related issues
Expertise in troubleshooting complex software related issues
Can demonstrate experience making nontechnical users comfortable with complex technology concepts
Knowledge of Microsoft Office Suite (Office 2010 and Office 365)
Salary : $27 - $30
