What are the responsibilities and job description for the Program support analyst position at AHU Technologies Inc?
Program Support Analyst duties include:
- Manage Tech Enablement’s Digital Services Training Calendar
- Support the development and roll-out of a Learning Management System for the Digital Services Training Program
- Setup course registrations
- Communicate with training facilitators
- Upload and update course content and materials
- Create and disseminate feedback surveys
- Produce reports on training statistics
- Assist with developing new training curricula
- Manage training requests received through IT Service Management (ITSM) System and other various channels.
- Develop needs assessments to evaluate the organization's training needs
- Create new training materials including presentations, handouts, and guides
- Design activities or lessons to teach certain technical skills
- Create new and update/customize existing course materials
- Support facilitators to ensure all virtual courses are running smoothly
- Assist with inquiries in the Teams chat for virtual trainings
- Support the production of virtual and in-person training/learning events
- Manage the EnableTECH Community in Teams
- Share training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), end-users, Training Coordinators, Operations Leads)
- Monitor the Teams channel or CIO meetings to disseminate training information throughout the organization.
- Support the creation of knowledge articles, user guides, video tutorials
- Manage the help article knowledge database on the end-user self-service portal
- Performs other related duties as assigned.
CONTRACT JOB DESCRIPTION
Responsibilities:
- Excellent verbal and written communication skills.
- Strong presentation skills.
- Excellent organizational skills and attention to detail.
- Ability to evaluate and research training options and alternatives.
- Ability to design and implement effective training and development.
- Excellent time management skills with a proven ability to meet deadlines.
- Proficient with Microsoft Office Suite or related software.
- Knowledgeable of applicable federal, state, and local regulations
Salary : $40 - $50
