What are the responsibilities and job description for the Senior Technical Writer Job at AHU Technologies Inc in Washington position at AHU Technologies Inc?
Role : Senior Technical Writer
Location : Washington, D.C. (Hybrid - once every 2 weeks)
Client : DC Government
Job Description :
Duties and Responsibilities
- Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages, and other program deliverables such as editing policy directives, strategic plans, and standard operating procedures.
- Track the development and delivery of monthly, quarterly, and semiannual documents and reports.
- Perform technical edits and support quality reviews.
- Develop quality standards, graphics, format, and style for internal and external IT documents.
- Create customer service content, user guides, and in-depth documentation on product features, FAQ reference materials.
- Contribute to the organization's messaging strategy, crafting content guides for new products and features.
- Understand new features, learn how they work, and document them in crisp, easy-to-follow language.
- Improve existing documentation based on customer feedback.
- Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
- Learn complex concepts and communicate information easily and clearly to internal employees and the end-user community.
- Use visual models and tools to communicate workflows, communications, relations, and system operations.
- Perform other related duties as assigned.
- Must be detail-oriented with strong analytical and problem-solving skills.
Education
Qualifications
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