CLIENT SERVICE MANAGER

What You'll Do

• Build and maintain strong client relationships, understanding their unique needs, goals, and business challenges.
• Proactively address client concerns and consistently seek opportunities to improve client satisfaction and foster long-term partnerships.
• Anticipate client needs and identify growth opportunities within small to midsize accounts to drive incremental value.
• Review reports and dashboards from the client’s perspective, identifying and addressing any concerns promptly with internal teams.
• Demonstrate excellent organization and time-management skills to manage multiple client accounts, ensuring timely deliverables and updates.
• Coordinate effectively with internal teams (MPO, Growth, Planning) to keep projects on track and align with client expectations.
• Communicate clearly and concisely in both verbal and written updates, presenting campaign performance and insights compellingly.
• Present data and insights in an understandable way that highlights results and actionable insights for clients.
• Possess a solid understanding of major digital advertising platforms (e.g., DV360, META, Google Ads) and tools used at AI Digital.
• Adapt quickly to new tools and platforms, with a high-level grasp of campaign setups, optimizations, and reporting to facilitate cross-team communication.
• Identify issues and campaign challenges proactively, collaborating with internal teams to implement effective and timely solutions.
• Remain flexible in adapting to changing client requests and market trends, while maintaining resilience in handling client expectations.
• Stay informed on digital advertising trends, platforms, and best practices, demonstrating enthusiasm for continuous learning and industry innovation.
  
  

What You Bring

• Willingness to work full-time (40 hours/week)
• Relevant Bachelor's or Master's degree
• 5 years experience in an Account Management role (agency background a huge plus)
• Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools/apps
• Advanced spoken French
• A proactive and eager attitude
• Ability to cope with a varied volume of work and occasional time pressure
• Excellent organizational skills – always two steps ahead
• Ability to work well independently and in a team environment
  
  

What We Offer

• Remote-first culture
• Unlimited PTO (vacation, sick, personal and paid holidays)
• Opportunities for career advancement
• Staff events and activities
• Friendly team
  
  

‍AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.

Note: This role is open to applicants from the Canada, region only. Applications outside of this region won’t proceed to the next phase. Thanks for your understanding!

Canada,

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