What are the responsibilities and job description for the Senior Manager, Claims position at AIA Australia Limited?
At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.
The opportunity:
We have an exciting opportunity available for a Senior Manager, Claims to lead our team and act as a key relationship contact for our partners. Within this role you will lead a high performing team and be responsible for implementing AIA’s claims management philosophy and strategies that will influence the claims experience to meet AIA Australia’s expectations. This opportunity will report to the General Manager, Claims Management and the successful incumbent can be based in either Melbourne or Sydney.
To do this successfully you will:
- Play a key role in the Operations Management Team, including pro-active participation in planning days, contribution to employee engagement actions and the strategic goal of making AIA Claims a ‘great place to work’
- Lead and develop the Claims Team Managers, including on-going coaching and mentoring
- Build and maintain effective relationships with partners and participate in monthly service delivery meetings where appropriate to ensure we continue to deliver a partnership approach and our relationships are maintained
- Be responsible for the end-to-end management of all claim and benefit types
- Develop, agree, and communicate the partner claims philosophy, strategy, KPIs and performance expectations to the AIA claims team
- Determine and use influencing, engagement and change management skills to identify, design and deliver key initiatives to help achieve claims strategy and develop a high-performance culture
- Drive sustainable cost reduction through simplification of processes, supporting key change programs and leading continuous improvement initiatives
- Prepare monthly and ad hoc reporting to measure trends, productivity and performance throughout the year, identify areas for improvement, and address as required.
Successful applications will demonstrate:
- Previous experience working within and a high-level knowledge of claims management within the life insurance industry
- The ability to lead and motivate a team and create and sustain a positive and dynamic team environment
- Analytical skills, with a high attention to detail and the ability to analyse data, make recommendations and act on decisions
- An understanding of performance targets and measurements, and the ability to track and monitor delivery
- An exceptional customer service focus
- The ability to work in a changing environment and bring new ideas to the table
- A continuous improvement mindset
Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement
At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.
AIA is different. Are you?
If you want to be part of an organisation that helps people live better every single day, apply via the link.
