What are the responsibilities and job description for the Receptionist - Patient Check In position at AID?
**AID has 14 locations from Bedford, IN to Campbellsville, KY, we do our best to schedule closest to your residence however our main office is Springhurst, KY in Louisville which requires the most coverage**
Position Summary: Front Desk and Call Center employees are the front lines of our practice. They primarily check patients in/out when they are on site for their appointments and assist patients (established and new) when they reach the practice by telephone/online.
Essential Functions Summary:
The front desk employees greet all patients, register demographic and insurance information, collect copays and payments on accounts. Employees will schedule follow up appointments, scan RCH and verify information is correct in system, answer phones and check voicemail including answering physicians line, as well as sort faxes and schedule any patients referred via fax. Phone room employees will create, cancel and reschedule patient appointments, direct patient calls to correct clinical staff members, print/check charts weekly including daily work in charts. Employees are responsible for checking the voicemails and for patient call backs. Employees respond to online appointment request as well. Other office admin duties are required.
