Field Service Operations Manager

AIDA is a global leader in the design, manufacture, sale, service, refurbishment and modernization of metal stamping presses and metal forming automation equipment with its North American Headquarters located in Dayton, OH (See website: www.aida-global.com). AIDA worldwide boasts approximately 2 million square feet of manufacturing space, 1,500 plus associates and a press manufacturing capacity exceeding 2,000 presses per year making AIDA, in units produced, one of the largest press manufacturers in the world. Currently AIDA has more than 3,000 presses operating in North America and 80,000 worldwide, with capacities ranging from 35 to 4,000 metric tons. AIDA is the pioneer in developing Servo Direct Drive technology for stamping press applications.

We are currently seeking an experienced Field Service Operations Manager to join our field service team. The ideal candidate will have strong experience in Maintenance/Field Service Operations with in depth knowledge of industrial machinery maintenance . All candidates should have a broad mix of experience and skills in the areas of manufacturing equipment installation and start-up, troubleshooting, equipment maintenance and customer service.

If you are a Maintenance/Field Service Manager with capital equipment experience in a manufacturing and equipment installation environment, please read on!

What you need for this position:

• One to five years of experience as a Maintenance Manager in a manufacturing environment or in the after-market service business (including dispatching field service engineers for installations, warranty, breakdown and preventative maintenance service) of electro-mechanical capital equipment.
• Experience with industrial equipment installation and repair. Supervisory experience is a required.
• Proven track record in customer service activities. Ability to balance customer demands & company priorities and make sure the customer is ultimately satisfied and treated with respect.
• Excellent oral, written and interpersonal skills.
• Ability to travel up to 15%.

What you'll be doing:

• Maintaining world class customer service relations through a customer facing attitude, responsive communication, equipment troubleshooting, job scheduling, and finding solutions to tough problems.
• Take ownership for overall customer satisfaction with Service for a designated list of customer projects focusing on your experience that could include any of the following: emergency repair jobs, planned service jobs, AMS upgrades, overhauls, PM inspections, installation support, warranty jobs, relocation and others.
• Understand the project commitments and job requirements and establish the team and resources to accomplish such within budget and delivering beyond the customer’s expectations.

What's in it for you:

At Aida, we recognize the value of our Associates and engage them as true partners in running their business. They need your expertise and value your opinions. Come partner with us!

We will provide you with excellent compensation and benefits including:

• A 401k plan that matches 50 cents on the dollar.
• Low cost medical insurance
• Dental and Life Insurance
• 10 paid holidays per year
• Generous Vacation Plan
• Career Growth potential that comes with working for an industry leading, debt free international company located in 18 countries.

To find out more about AIDA please visit the following link:

YouTube Channel:

https://www.youtube.com/c/aidaamericapresses

AIDA is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person