What are the responsibilities and job description for the Solutions Manager - Remote position at AIDA Healthcare?
Company Overview AIDA Healthcare is a customer-focused technology company serving Healthcare organizations. AIDA Healthcare’s mission is to enable healthcare professionals to invest more time in direct patient care.
AIDA Healthcare is in its hyper-growth stage. We are looking for a new team member to boost up our Solutions team to implement and onboard Customers with high-quality software solutions within the industry. Apply if you are looking for a fast-paced, high-growth opportunity, where you can impact the lives of those that solve our problems when we are at our most vulnerable.
Position Overview Under the general supervision of the Director of Solutions and Customer Care, the Solutions Manager will be responsible for managing the Solutions team as well as implementing and onboarding AIDA Customers with AIDA Solutions. This role is critical in delivering solutions timely to Customers to recognize revenue but also to better understand the Customer’s unique challenges to help set them up for success in their own business goals.
Key Responsibilities Management Manage a team of Solution Specialists and Solution Educators Track Key Performance Indicators Coach Solutions team members on company values, processes and product(s) Identify and correct Solutions team members where necessary Serve as a point of escalation to de-escalate situations and correctly prioritize issues Ensure team compliance with Solutions processes Analyze Solutions processes with critical eyes to identify opportunities for improvement Iterate on Solutions processes with the key motive to remove bureaucracy and provide transparency Project Management Understanding the business goals of the Customer and AIDA Define scope of a project to meet the goal of the Solution Converge on a project plan that is mutually agreeable Identify and assign resource needs Facilitate and mediate stakeholder conversations to maintain deliverability Provide documentation as a deliverable for the Customer Solution Design Facilitate and collaborate with the Customer to understand existing workflows Identify and influence the best-fitting configurations for the AIDA Solution so that it has the highest positive impact for the Customer Solution Implementation Execute activities to ensure that the Solution is technically available to the Customer – activities are Solution-dependent – timely
Solution Onboarding Generate educational resources as deliverables for the Customer Facilitate training sessions, as needed, for the Customer to ensure they understand how the Solution works
Required Skills and Attributes Transparent, empathetic, challenge-seeking and self-disciplined Strong relationship-building and communication skills Deep knowledge of AIDA Healthcare’s product(s) Proficiency in Microsoft Suite and Atlassian tools
Proficiency in SMART on FHIR applications Proficiency in HL7 interfaces
Proficiency in SFTP tunnels
Performance Expectations Projects are accurately planned and scheduled Projects remain with allotted budget Designed Solutions are feasible and impactful for the Customer Maintain high levels of Customer Satisfaction Solutions are delivered to the Customer timely and according to the Project Plan Collaborate cross-functionally with other AIDA departments (customer success, customer care/support, product) pro-actively and efficiently
Compensation & Benefits Expected Salary Range: $100-$130k Unlimited PTO Remote/Hybrid Work 401(k) Medical, Vision and Dental Insurance
Disclosures Primary residence must be in FL, ID, IL, MA, NC or WA
Full-time: Mon-Fri, 8:00am to 5:00pm We are looking for hard-working and collaborative people as diverse as the patients in the Healthcare industry. That is, we want to build a team with different perspectives, experiences and backgrounds. To put it legally: AIDA Healthcare is an equal opportunity employer and makes employment decisions on the basis of merit. AIDA Healthcare does not discriminate based on race, sex, age, religion, disability, national origin, and/or socioeconomic class.
AIDA Healthcare is in its hyper-growth stage. We are looking for a new team member to boost up our Solutions team to implement and onboard Customers with high-quality software solutions within the industry. Apply if you are looking for a fast-paced, high-growth opportunity, where you can impact the lives of those that solve our problems when we are at our most vulnerable.
Position Overview Under the general supervision of the Director of Solutions and Customer Care, the Solutions Manager will be responsible for managing the Solutions team as well as implementing and onboarding AIDA Customers with AIDA Solutions. This role is critical in delivering solutions timely to Customers to recognize revenue but also to better understand the Customer’s unique challenges to help set them up for success in their own business goals.
Key Responsibilities Management Manage a team of Solution Specialists and Solution Educators Track Key Performance Indicators Coach Solutions team members on company values, processes and product(s) Identify and correct Solutions team members where necessary Serve as a point of escalation to de-escalate situations and correctly prioritize issues Ensure team compliance with Solutions processes Analyze Solutions processes with critical eyes to identify opportunities for improvement Iterate on Solutions processes with the key motive to remove bureaucracy and provide transparency Project Management Understanding the business goals of the Customer and AIDA Define scope of a project to meet the goal of the Solution Converge on a project plan that is mutually agreeable Identify and assign resource needs Facilitate and mediate stakeholder conversations to maintain deliverability Provide documentation as a deliverable for the Customer Solution Design Facilitate and collaborate with the Customer to understand existing workflows Identify and influence the best-fitting configurations for the AIDA Solution so that it has the highest positive impact for the Customer Solution Implementation Execute activities to ensure that the Solution is technically available to the Customer – activities are Solution-dependent – timely
Solution Onboarding Generate educational resources as deliverables for the Customer Facilitate training sessions, as needed, for the Customer to ensure they understand how the Solution works
Required Skills and Attributes Transparent, empathetic, challenge-seeking and self-disciplined Strong relationship-building and communication skills Deep knowledge of AIDA Healthcare’s product(s) Proficiency in Microsoft Suite and Atlassian tools
Proficiency in SMART on FHIR applications Proficiency in HL7 interfaces
Proficiency in SFTP tunnels
Performance Expectations Projects are accurately planned and scheduled Projects remain with allotted budget Designed Solutions are feasible and impactful for the Customer Maintain high levels of Customer Satisfaction Solutions are delivered to the Customer timely and according to the Project Plan Collaborate cross-functionally with other AIDA departments (customer success, customer care/support, product) pro-actively and efficiently
Compensation & Benefits Expected Salary Range: $100-$130k Unlimited PTO Remote/Hybrid Work 401(k) Medical, Vision and Dental Insurance
Disclosures Primary residence must be in FL, ID, IL, MA, NC or WA
Full-time: Mon-Fri, 8:00am to 5:00pm We are looking for hard-working and collaborative people as diverse as the patients in the Healthcare industry. That is, we want to build a team with different perspectives, experiences and backgrounds. To put it legally: AIDA Healthcare is an equal opportunity employer and makes employment decisions on the basis of merit. AIDA Healthcare does not discriminate based on race, sex, age, religion, disability, national origin, and/or socioeconomic class.
Salary : $100,000 - $130,000