What are the responsibilities and job description for the Customer Success Manager, West position at Aidoc?
Description
Aidoc is recruiting a Customer Success Manager, West in the United States. Join our team!
About Aidoc
Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. Built on Aidoc's exclusive aiOS, we analyze and aggregate medical data to enable care teams to operationalize the unexpected and work seamlessly with a continued focus on the patient. Aidoc AI is always on, running in the background to change the foreground.
Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry's leading VC's, Aidoc has raised more than $250 million to date, and was chosen as one of TIME's 50 most genius companies..
About this role
This position focuses on championing customer centric solutions and outcomes. You will work closely with engineering, operations, sales and support teams to understand your customers, enhance the value they get from our solutions, and demonstrate the impact for their organization. You will have a strong understanding of our customers' business objectives, and the ability to identify and articulate how our AI enterprise solutions support the achievement of our customers' strategic goals.
This is a remote role to be filled in the Western US.
Responsibilities
Serve as the customer's advocate and the customer's trusted advisor- You are the bridge between Aidoc and our customers :
- Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
- Lead discussions with our customers (top physicians in prestige medical centers).
- Understand each customer's pain points and their workflow and enhance the value of AI in their departments.
- Define the next steps and work on "making things happen" with our R&D teams.
Serve as the liaison between our customers and internal teams :
Drive value demonstration of our solution for our customers :
Requirements
Working at Aidoc
We're a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We're looking for mission-driven people excited to do transformative work.
We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace.
What we offer :
Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
