Case Manager

WHO WE ARE

Amazing opportunity at WORLD!

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, WORLD is the place for you!

Women Organized to Respond to Life-threatening Diseases (WORLD), an affiliate of AIDS Healthcare Foundation, is a diverse organization for, by, and about women living with, and at risk for, HIV/AIDS. WORLD improves the lives and health of women, girls, families and communities affected by HIV through peer-based education, wellness services, advocacy, and leadership development. We envision a world where women, girls, and families affected by HIV and AIDS have the tools, support and knowledge to live healthy and productive lives with dignity. Our vision is rooted in a commitment to human rights and wellness with the understanding that this includes freedom from violence; access to housing; quality healthcare; food security; physical, spiritual and emotional wellbeing; education and economic justice.

STILL INTERESTED? Please continue!

YOUR CONTRIBUTION TO OUR SUCCESS!

Essential Duties & Responsibilities Includes the Following:

Case Management Duties:

• Provides one-on-one social and emotional support to clients by understanding and utilizing SMART goals objective in developing a navigation plan with clients.
• Consistent with case management standards of care, performs intakes, assessments of client needs and case management of immediate and short-term needs; evaluates information necessary to determine eligibility for entitlement programs and available services.
• Assists clients to navigate the medical care system.
• Schedules client appointments consistent with the client’s needs.
• Coaches clients in adherence skills.
• Facilitates communication with providers to identify primary care needs and assists clients in making connections with health care services and necessary follow-up.  Participates in case management and individual supervision sessions with clients.
• Provides mobile clinic and drop-in service, crisis intervention and back-up to staff as needed; utilizes skills to assess mental health crises. 
• Works with other service provider agencies, hospitals, clinics, drug and mental health treatment centers, legal services and programs that serve the priority population to ensure continuity of services.
• Works with clients to identify gaps in adherence to medical and medication routines as prescribed by their clinician, if applicable. Collaborates with treatment peer advocates.
• Advocates on client’s behalf and refers cases to other community resources when appropriate.
• Maintains concise documentation and program notes in the client records according to departmental standards using a computerized information system.
• Assists clients in understanding and applying for public and private benefits.

Participation in Meetings/Committees

Participates in case presentations, seminars, supervision, meetings, trainings, peer review as needed

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Qualifications

• BA in social work, psychology, counseling or equivalent required with at least 2 years of case management or counseling experience in a social services/health care setting preferred
• Functional knowledge related to HIV/AIDS and working with the LGBTQ community is a plus
• Must be comfortable working in community settings.
• Willingness to working collaboratively, but with the capacity to work independently
• Must have a car, valid CA driver’s license and auto insurance
• Experience in working with human services provision at community agencies, healthcare settings etc.
• Strong communications skills: Exceptional oral and written communication skills including the ability to compose engaging messages, present data in a clear manner as well as an ability to research and analyze information
• Driven by Accomplishment – Clarity on project goals and the personal drive to accomplish goals; finished projects are thorough and delivered on time. High level of personal accountability for the quality and impact of work 
• Ability to work with others on the startup of a new program
• Attention to Detail: Must demonstrate a strong ability to be attentive to small details; documents and materials are well thought out, accurate and clear; database entries are organized and up to date
• Ability to form empathic and collaborative relationships with diverse clients and have flexibility in meeting their needs
• High Level of Professionalism – A high level of professionalism in work and interpersonal interactions with both internal and external contacts, presents to others as organized, informed, and friendly.  
• Availability for occasional evening and weekend work and some travel as needed. 

Other Skills & Abilities/Qualifications 

• Sensitivity to issues surrounding HIV and AIDS.
• Experience with motivational interviewing preferred

• Knowledge of criminal justice systems, substance abuse, and mental health is preferred. 

• Computer Skills -- Proficiency with Microsoft Office applications including MS Word, Excel, Access, and PowerPoint, Project and Outlook. Experience with database systems 
• Sensitivity to multi-cultural and lifestyle issues
• Strong organizational/prioritizing skills in a rapidly changing environment
• Establish and maintain good working relationships with staff, medical providers and outside professionals; and maintain close communication with related health, educational, and social service agencies

AHF Commitment

We at WORLD/AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment. AHF will consider qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.