What are the responsibilities and job description for the L3 Support Engineer - OpenText VIM position at AiFA Labs?
We are seeking an experienced L3 Support Engineer with deep expertise in OpenText Vendor Invoice Management (VIM) and SAP FICO, particularly in Accounts Payable (AP) and Vendor Invoicing. The ideal candidate will provide high-level support, troubleshooting, and resolution of critical issues, ensuring system stability and efficiency.
Key Responsibilities:
Provide L3-level support for OpenText VIM integrated with SAP FICO.
Troubleshoot and resolve complex VIM workflow, OCR, and document processing issues.
Work closely with SAP FICO, AP, and Procurement teams to support end-to-end invoice processing.
Analyze and resolve integration issues between OpenText VIM and SAP.
Collaborate with functional and technical teams to optimize performance and process automation.
Lead incident management, root cause analysis, and proactive system monitoring.
Assist in enhancements, configurations, and custom developments related to OpenText VIM.
Develop and maintain technical documentation, SOPs, and knowledge base articles.
Provide training and mentorship to L1 and L2 support teams.
Ensure compliance with ITSM and change management processes.
Required Skills & Experience:
5 years of experience in OpenText VIM and SAP FICO.
Strong expertise in Accounts Payable (AP), Vendor Invoicing, and Invoice Processing.
Hands-on experience in VIM workflows, ICC/OCR, DP Document Processing, and Invoice Approval Workflows.
Solid understanding of SAP MM-FI integration.
Ability to troubleshoot IDOCs, BAPIs, BADIs, and BTEs related to VIM.
Experience with custom configurations, enhancements, and ABAP debugging.
Strong knowledge of SAP Invoice Management best practices and troubleshooting techniques.
Familiarity with SAP Solution Manager, ServiceNow, or similar ticketing tools.
Strong communication skills and ability to collaborate with cross-functional teams.
Preferred Qualifications:
Certification in OpenText VIM or SAP FICO.
Experience with S/4HANA VIM migration and implementation.
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