What are the responsibilities and job description for the Complex Casualty Claims Director position at AIG?
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
Your future team
Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Claims department. Claims at AIG are a combination of different functions, business divisions such as Life & Retirement and General Insurance, and Global Claims, which makes us unique at AIG. Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it.
Position Summary
This position will ensure high-quality claim handling in the Casualty - Complex Claims Unit. Files handled by this unit include long-tail bodily injury and property damage exposures, claims arising under Coverage B of Primary/Excess CGL policies, as well as environmental and toxic tort claims. In addition to handling claims, this position will be a coverage resource for Casualty adjusters, managers and underwriters.
Your contribution at AIG
As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.
Job responsibilities
Primary function is to investigate, evaluate and resolve new and existing high-profile complex claims, including:
Concussion/CTE sports injury claims
Toxic product exposures (Talc, benzene)
Opioid public nuisance litigation claims
PFAS groundwater contamination
MTBE
First and Third party Environmental Property damage and bodily injury exposure.
Manage, document and organize all claims/ cases assigned.
Negotiate and resolve claims effectively and efficiently.
Hire and manage defense and coverage counsel, and any other external resources.
Create and provide status reports to claims management, actuarial, and underwriting.
Review damages and damage assessments and provide independent analysis.
Evaluate financial impact to AIG under various policy scenarios (e.g. primary; excess and primary coverage; excess coverage above self-insured retention, etc.);
Engage directly with insurance brokers for high-value clients –communicate claim resolution strategies and complex coverage positions
Utilize claims experience to assist underwriters in writing specific coverage to meet needs of high-profile clients.
Provide excellent customer service to internal and external clients.
Manage internal communications to senior management regarding high-profile events with noteworthy media coverage and high dollar values.
What we are looking for
JD or Environmental degree required.
6 years experience in environmental or coverage-related insurance work, environmental or toxic tort litigation or environmental consulting.
The ability to handle complex claims involving diverse coverage issues related to GL and Environmental policies.
Strong analytical and organizational skills, along with excellent communication, negotiation and investigation skills are required.
For positions based in Jersey City, NJ and New York City, NY, the base salary range is $105,000-$132,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2024 Benefits Overview .
#LI-HB1
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
CL - Claims
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Claims, Inc.
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
Your future team
Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Claims department. Claims at AIG are a combination of different functions, business divisions such as Life & Retirement and General Insurance, and Global Claims, which makes us unique at AIG. Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it.
Position Summary
This position will ensure high-quality claim handling in the Casualty - Complex Claims Unit. Files handled by this unit include long-tail bodily injury and property damage exposures, claims arising under Coverage B of Primary/Excess CGL policies, as well as environmental and toxic tort claims. In addition to handling claims, this position will be a coverage resource for Casualty adjusters, managers and underwriters.
Your contribution at AIG
As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.
Job responsibilities
Primary function is to investigate, evaluate and resolve new and existing high-profile complex claims, including:
Concussion/CTE sports injury claims
Toxic product exposures (Talc, benzene)
Opioid public nuisance litigation claims
PFAS groundwater contamination
MTBE
First and Third party Environmental Property damage and bodily injury exposure.
Manage, document and organize all claims/ cases assigned.
Negotiate and resolve claims effectively and efficiently.
Hire and manage defense and coverage counsel, and any other external resources.
Create and provide status reports to claims management, actuarial, and underwriting.
Review damages and damage assessments and provide independent analysis.
Evaluate financial impact to AIG under various policy scenarios (e.g. primary; excess and primary coverage; excess coverage above self-insured retention, etc.);
Engage directly with insurance brokers for high-value clients –communicate claim resolution strategies and complex coverage positions
Utilize claims experience to assist underwriters in writing specific coverage to meet needs of high-profile clients.
Provide excellent customer service to internal and external clients.
Manage internal communications to senior management regarding high-profile events with noteworthy media coverage and high dollar values.
What we are looking for
JD or Environmental degree required.
6 years experience in environmental or coverage-related insurance work, environmental or toxic tort litigation or environmental consulting.
The ability to handle complex claims involving diverse coverage issues related to GL and Environmental policies.
Strong analytical and organizational skills, along with excellent communication, negotiation and investigation skills are required.
For positions based in Jersey City, NJ and New York City, NY, the base salary range is $105,000-$132,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2024 Benefits Overview .
#LI-HB1
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
CL - Claims
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Claims, Inc.
Salary : $105,000 - $132,000
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