What are the responsibilities and job description for the North America Claims Operations Manager position at AIG?
Manager North America Claims Operations
At AIG, we are reimagining the way we help customers to manage risk. Join us as Manager - North America Claims Operations to play your part in that transformation. Its an opportunity to grow your skills and experience as a valued member of the team and to work with some of the industrys top talent.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
A critical role designed to partner with North America Claims and supporting functions (Claims IT, Governance, TPA, Vendor Management, etc.) to lead initiatives with diverse scope and addressing complex business problems. It is critical for the Claims Operations Manager to understand the challenges stakeholders experience on an ongoing basis, including their business processes and general work environment.
This role will also focus on process improvements and design targeting operational efficiencies examining existing processes, identifying improvement opportunities, facilitating process workshops, map processes, document associated details, document business requirements and coordinate change management activities.
- Collaborate with clients and stakeholders to understand business goals, objectives, and pain points.
- Act as a trusted advisor, providing guidance on best practices and process improvement strategies.
- Provide SME support to business and assist in resolving system issues and where appropriate, providing direction to IT as needed to resolve issues in a timely manner.
- Partner with Compliance, Audit, Claims, and IT to provide direction and support for SOX and SOC1 testing findings, questions, etc. as well as the remediation of system-related audit findings and improvement opportunities.
- Analyze / assess current business processes, identify bottlenecks, redundancies, opportunities for streamlining, automation, and / or optimization.
- Document cross-functional business process mapping and business requirements.
- Conduct necessary data analytics to qualify and quantify benefit opportunities; Post process change implementation track, measure and report process performance and efficiency.
- Develop and present actionable recommendations to enhance process efficiency and effectiveness.
- Identify and communicate risks & issues, and propose risk mitigation options, considering business implications.
- Support in data mapping and system / data integration opportunities.
- Assist in designing change management plans to ensure successful implementation of process improvements.
- Support and direct system enhancements that improve business processes, support business objectives, improve services, and reduce operational costs.
- Provide project coordination support for projects and initiatives intended to modernize the IT environment and reduce IT costs.
- Support in developing and maintain end user quick reference guides and training material.
What youll need to succeed
LI-NH1 #claimsoperations
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
Were committed to creating a culture that truly respects and celebrates each others talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIGs greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
Functional Area : OP - Operations
Estimated Travel Percentage (%) : Up to 25%
Relocation Provided : No
AIG Claims, Inc.